Are you looking for a challenging and rewarding opportunity?

Discover a better place to grow your career with Van Aalst Agencies Inc., Co-operators

Located in Whitecourt Alberta, your role as an Client Support Representative will include the support and development of the agency operation through administrative support.

The successful candidate will have a proven track record of previous customer service and administrative experience.

Your core function will be to work with our existing clients and team and help identify new prospects to deliver our insurance and financial solutions for today and into the future

Summary:

The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment. We are looking for someone who is driven, self motivated and interested in growing with the agency and completing licensing for general and life insurance in the future.

Roles and responsibilities:

• Greet clients and direct them to the appropriate agency staff
• Act as primary telephone contact by receiving, redirecting callers and managing voicemail
• Obtain, verify and record client information as required
• Monitor incoming email and daily work lists and distribute appropriately
• Proactively contact clients for numerous follow-up activities
• Accept, process and deposit all payments
• Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required

Qualifications and Skills:

• Administrative Assistant program or administrative experience is an asset
• General Insurance License may be required
• Customer service experience or related business experience is preferred
• Skilled in communication (verbal and written), strong interpersonal skills, organizational and time management skills
• Candidate must be comfortable in a technology dependent environment including proficiency with Microsoft Office
• The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment.

What we offer:

• A full time position with one the 50 Best Employers In Canada
• Opportunity for career development including education opportunities, continuous training and career planning
• Commitment to staff wellness including a comprehensive employee assistance program
• A generous compensation package including a competitive wage and commissions, benefits program and paid vacation
• Opportunity to work for a company that is dedicated to giving back to your community through volunteering and an emphasis on environmental and sustainable business practices.

About Co-operators

Co-operators Group Limited a leading, 100% Canadian-owned and operated company focusing on home, auto, life, group, commercial and farm insurance, as well as investment products. Our member-owners include co-operatives, credit unions and like-minded organizations across the country from a variety of sectors. Co-operators has assets over $7 billion, and is well known for its philanthropy and community involvement. For the past seven years, Co‑operators has been among the 50 Best Employers in Canada by Hewitt and Associates .

If you are interested in a career with Van Aalst Agencies Inc. /Co-operators, please forward your resume

Thank you for your interest in this career position. Only qualified applicants will be contacted

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 1 year (preferred)
• receptionist: 1 year (preferred)

Work Location: One location

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