Employment and Assistance Worker
Community Program Officer (EAW) R15

Amendment (November 21, 2022): The salary has been amended to reflect the 19th BCGEU Main Agreement.
Amendment (January 9, 2023): Posting closing date added: Monday January 23 at 11:00 PM PST.

This posting is ongoing to establish an eligibility list for full-time permanent and/or temporary vacancies for Employment and Assistance Workers in Prince George and Kamloops.
Applications will continue to be accepted until a closing date is determined, and reviewed on a monthly basis. The closing date will be published with two weeks' notice.

Successful candidates will be required to work in Prince George or Kamloops.

Bring your client service skills and make a difference for people in B.C.

The Community Services Branch delivers programs and services through both community and integration services to clients across the province. The Virtual Services Branch delivers programs and services to clients across the province through a virtual service delivery model.

Employment and Assistance Workers (EAWs) play an important role in the lives of British Columbians seeking income and disability assistance. The Service Delivery Division, in the Ministry of Social Development and Poverty Reduction, provides services that help people build connections with supports and resources to secure their future.

As an EAW, you’ll join a team of client service superheroes working across the province, serving clients in person, online, and over the phone. EAWs determine eligibility for assistance, and deliver impactful decisions to citizens, sometimes in sensitive or crisis situations. EAWs are active listeners, possess strong verbal communication skills, and maintain calm, compassion and clarity during difficult conversations.

Watch this video to learn more about client service jobs in the Service Delivery Division, and hear from current Employment and Assistance workers about the work they do.

Find balance in our flexible work environment

The Service Delivery Division provides a flexible work environment with many unique benefits, including the option for some EAWs to work partially from home, and a scheduled day off every two weeks. Our team is highly effective at staying connected using tools such as Skype and Teams .

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit the Indigenous Applicant Advisory Service -Province of British Columbia (gov.bc.ca)

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact SDSI.OPSSupport.Hiring@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Secondary School graduation or equivalent.
• One (1) year or more experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
• One (1) year or more experience working with various computer applications including MS Word, Excel and Outlook.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.
  

Provisos:

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check will be required.

APPLICATION REQUIREMENTS:

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.