Customer Service Administrator - Call Center (Remote)

Are you looking for a rewarding and fulfilling career in vision care? If so, we would love to hear from you! Kodak Lens Vision Centres philosophy focuses on providing exceptional, patient focused eye care in the GTA! We are looking for friendly and enthusiastic individuals to join our team at various locations around the GTA.

The Customer Service Administrator provides clerical and scheduling support to staff and management team of a company from outside of the office.

Job Duties & Responsibilities include (but are not limited to) the following:

• Receiving incoming and outgoing phone calls
• Checking fax (receive reports & referrals, upload to eVision, and contact patients as required)
• Following up on schedule appointment and reports
• Cold recalls to schedule appointments for all clinics
• Follow up with emails & voicemails
• Update doctor schedule on eVision
• Opening and closing available slots
• Complete Contact Lens orders
• Confirm delivery on direct shipment contact lens orders and closing the dispensary order on eVision
• Update Contact Lens status inventory in on our eVision
• Receive and verify Insurance Payments
• In-office accounting ensuring balance and accuracy of financial records

WHY JOIN US?!

• Store discount to a variety of products and nutraceuticals
• Vision, Health & Dental Benefits
• Flexible scheduling
• Career growth opportunities

Qualifications

• Excellent communication & organisational skills
• Proficiency in Google Suite (Google Docs, Google Sheets, Gmail)
• Ability to work and learn in a fast paced environment
• Experience in customer service
• Works well in a team environment
• Ability to speak Cantonese/Mandarin is an asset

Please note this role may require the candidate to work on Saturdays. Previous experience in administration, customer services is preferred, however all interested individuals are encouraged to apply.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Extended health care
• Store discount
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Work Location: Remote

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