Park Lane is looking for a motivated individual to fill the role of Customer Service Representative.

Functions

• Customer Relations , Administration, Sales/Marketing and Service Knowledge, Maintenance of Product and Industry Knowledge, Interdepartmental Relations

Competencies

• Adaptability, Customer Enthusiasm, Initiative, Organizing and Planning, Teamwork, Detail Oriented, Communication, Computer system capability

Position Summary:

• Basic knowledge of automotive systems, models, series, options, and other variations of the manufacturer's products

• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations

• Is capable of addressing customer hesitation and resistance

• Present positive image of dealership in mode of dress and helpful, friendly attitude

• Works with all departments in the dealership and monitors daily CRM activities

What the Worker is like:

• Is a decisive person who is genuinely customer-oriented and has the ability to readily establish rapport with customers

• Project a professional company image through telephone interaction and written communication

• Must have strong organizational skills and is an accomplished self-manager when it comes to using time productively

• Well developed team member skills

• Working knowledge of computerized software systems • Well developed customer service and telephone skills

Business Skills Required

• Ability to converse with customers to discuss needs and direct appropriately within the dealership

• Ability to effectively relate to customers of all backgrounds, establish rapport and focus on customer enthusiasm

• Knowledge of telephone/e-mail techniques and etiquette

• Knowledge of sales/service procedures, processes, and follow-up

• Basic knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colours, standard equipment, specifications)

Work Orientation Factors

• Contact with customers from a variety of backgrounds

• Constant interruptions

• Much contact with people in all dealership departments

• Is focused on the process of understanding and meeting customer needs

Job Types: Full-time, Permanent

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Work Location: In person

Please Note :
clearvoyant.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clearvoyant.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.