Customer Service & Administrative Assistant

If you're looking for a career in administration, customer service and logistics planning, this is the perfect part-time position for you. You'll enjoy working autonomously from home with guidance and direction provided daily over the phone by management. In-person meetings are also facilitated to build team rapport, along with touring of Kelowna wineries for product/service knowledge.

BARE Wine Tours has established itself as a leading wine tour operator in Kelowna, separating itself from the crowd with exceptional understanding of its customers and a team that consistently delivers outstanding service. They offer flexible custom private tours, and daily public excursions throughout the Okanagan Valley.

Required Skills:

• Meticulous attention to details
• Strong critical thinking and problem solving
• Organizational and administrative skills
• Proficient computer skills and familiarity with google docs, sheets, maps, calendar and gmail
• Ability to multitask
• Excellent written and verbal communication skills
• Positive people person that enjoys building relationships and providing great service

Responsibilities:

• Maintain knowledge of services offered and pricing
• Answering customer queries and providing information on products and services such as prices and deals
• Navigating any customer complaints and problems with assistance from management
• Processing bookings, notes and cancellations using booking management software
• Composing and sending invoices to customers
• Using email and online booking systems to make reservations, and creating agendas for tour guides
• Documenting customer interactions, and requests
• Available for regular phone communications daily, and guidance from management

Beneficial additional skills:

• Knowledge of the Okanagan area and it’s wineries, cideries, distilleries and breweries
• Experience with posting on social media
• Familiar with Facebook, and Instagram
• Confident creating professional engaging social captions, and using hashtags
• Experience generating content ideas
• Blog & Newsletter writing experience also beneficial

Please include a cover letter detailing how you meet the above required experience

Candidates MUST possess:

• Canadian citizenship, permanent residency, or valid long-term work permit
• Own workspace, smartphone camera, and computer (or can be provided as part of compensation package)

Remuneration & Benefits:

• Pay Rate has room for growth based on performance.
• Annual bonus payable based on sales execution, growth and maintenance of social followers.
• $50/month phone allowance

Work Schedule:

Part-time, flexible & dependent on business seasonality.

Work remotely from home on own schedule but speedy response to customer emails is required so flexibility to work on demand for most of the week is preferred.

Expect 20 - 40 hours per week February - October.

This position is best suited to someone looking for part-time seasonal work for 9 months of the year which peaks in spring and summer.

Thank you for your interest. Only qualified candidates will be contacted.

Job Types: Part-time, Seasonal
Contract length: 9 months
Part-time hours: 16 - 40 per week

Salary: $16.00-$20.00 per hour

Benefits:

• Flexible schedule
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Kelowna, BC

Expected start date: 2023-01-23

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