Scope of Position

Under the direction of the Manager, Fraud & Collections, the Fraud Specialist works autonomously for Alterna Savings and Alterna Bank mitigating all fraud risks the organization. The Fraud Specialist is responsible to analyze, investigate and confirm fraud related transactions by monitoring fraud related reports and/or fraud related tools.

Major Responsibilities

• Using fraud monitoring/detection tools and reports, monitor and analyze account activity for potential fraud; identify potential fraud and follow established practices to mitigate fraud losses.
• Observe and monitor customer transactions to identify fraudulent activities.
• Contact members regularly to confirm transactions, investigate root cause of discrepancies and advise appropriate actions to mitigate risk and fraud.
• Make time sensitive decisions relating to account restrictions, requiring sound and independent judgment related to member impacts and potential losses for the organization.
• Immediately communicate new fraud trends and emerging risks to the Senior Fraud analyst and the Manager Fraud & Collections
• Respond quickly, prioritize and escalate where appropriate when dealing with time sensitive fraud related incidents
• Provide detailed information for the purpose of analyzing and detecting unusual or fraudulent activity on customer accounts.
• Support effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses by participating in on-going training to develop and maintain knowledge, skills and capabilities.
• Provide recommendations to the Manager Fraud & Collections for changes which reduce fraud exposure and losses while maintaining cost effective and providing a high level of customer service.
• Interact with other Financial Institutions to validate information to prevent fraud losses.
• Ensure confidentiality of all information collected during investigations

Qualifications

Education / Certifications / Experience

• Post-Secondary education in criminology or related field and/or direct experience in a similar role within a financial institution
• Minimum of three years direct experience in fraud detection and prevention programs in the financial services industry
• Background in computerized applications, databases and other data retrieval tools.
• Proven record of increasing responsibilities in previous roles
• Bilingualism is an asset

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for 112 years! Alterna is made up of Alterna Savings and Credit Union Limited and its wholly-owned subsidiary, Alterna Bank. Together, we have $9.6 billion in assets under management.

As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares its expertise with more than 183,000 members through a network of 36 branches across Ontario, that includes partner Peterborough Community Savings; as well as call centre and digital channels. Members and customers also benefit from industry-leading online brokerage, investment management services, and have access to the largest surcharge-free ATM network in Canada through THE EXCHANGE® Network, with over 3,700 ATMs to serve them.

Working at Alterna

Every day, over 600 people take pride in putting our members first. Our caring culture has been recognized by the prestigious employer awards National Capital Region’s Top Employers and Aon’s Best Employers (Platinum level).

* Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.

• Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.