If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

SPECIFIC ACCOUNTABILITIES

- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities;
- Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;
- Interact with shoppers and retailers in a courteous and efficient manner;
- Promote and sell shopping centre gift cards;
- Answer phone calls;
- Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services;
- Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs;
- Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
- Participates in special projects and assumes other duties and responsibilities as assigned;
- Support the supervisor in certain administrative tasks (schedules, gift cards, etc).
- Maintain and update the display of travel brochures;
- Update contacts and inventories for tourist brochures.

Job Types: Part-time, Permanent

Salary: $16.50 per hour

Benefits:

• On-site parking

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Please Note :
clearvoyant.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clearvoyant.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.