Job Description: Scheduling & Operations Associate

About CHL / Company Profile

Canadian Health Labs (CHL) is a national healthcare solutions provider under contract to provide healthcare services for various public and private sector organizations throughout Canada. This is an opportunity to contribute to keeping Canadians safe and healthy while getting to explore new locations across our beautiful country.

Role Details

Role Title Scheduling & Operations Associate

Function Corporate

Department Account Management

Type of Position Contract Full Time

Location Virtual/ Work from Anywhere (Must be able to work EST time zone hours)

Role Summary

Scheduling & Operations Associate will manage the scheduling of HHR for a Long-Term Care Home. The incumbent will work closely with the healthcare facilities schedulers and the CHL contractors to manage the line list/schedule and verify hours worked.

Evening and Weekend availability required.

Reporting Structure

This role will report to the Account Manager/Director and/or other Senior Executive Team members/designates.

Critical Accountabilities

• Maintaining the line list, managing communications (calls, emails, texts) between the CHL HHR and the Healthcare centre
• Answering requests for shift changes, sick calls, missed attendance, finding replacements when needed
• Notifying management if there are any trends in issues, as well as changes in hours on line list for reporting
• Responding to general enquiries and coordinating
• Ensure excellent customer service and provide warm & friendly experience to HHRs over telephone handling
• Demonstrate ability to organise, prioritise and follow-through effectively, working at a fast pace in an unpredictable environment that requires the ability to manage multiple tasks.
• Demonstrate ability to work effectively in a team environment with frequent interruptions

Qualification & Experience

• Relevant experience scheduling is preferred
• Organizational skills
• Strong Interpersonal skills
• Strong Organizational & Interpersonal skills as well as professional attitude towards assisting internal and/or external customers

Note: This role is in a virtual team environment and the role holder will need to have open availability. Evening and Weekend availability may be required from time to time.

Compensation

• Compensation Is based on experience and qualifications

• Generous base + incentive options

Job Type: Full-time

Salary: $22.00-$27.50 per hour

Benefits:

• Flexible schedule
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Weekend availability

Experience:

• Healthcare: 1 year (preferred)
• Scheduling/Payroll: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Work Location: Remote

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