Job Information

Job Requisition ID: 37078

Ministry: Office of the Information and Privacy Commissioner

Location: Edmonton

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Permanent

Scope: Open

Closing Date: January 13, 2023

Classification: Systems Analyst Level 1

About Us

The Information and Privacy Commissioner is an Officer of the Legislature who reports directly to the Legislative Assembly of Alberta. Through the Office of the Information and Privacy Commissioner, the Commissioner performs the compliance oversight and regulatory responsibilities set out in Alberta’s three access to information and privacy laws:

The Freedom of Information and Protection of Privacy Act (FOIP)
The Health Information Act (HIA)
The Personal Information Protection Act (PIPA)

The Office of the Information and Privacy Commissioner is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.

Role

Do you enjoy working with computers and tech? Do you like helping people use technology? Are you a natural problem solver? If so, come join our team at the Office of the Information and Privacy Commissioner (OIPC)!

Reporting to the Manager, Information Technology and Records Management, the Information Technology Support Analyst will be responsible for delivering end user support services for all OIPC staff . This position is the first point of contact for OIPC staff for a range of support services, including help desk assistance, new hire orientation, account creation and deactivation, authentication, new application and program training, mobile application issues, video conferencing, and creation and management of service request with external program providers.

This position will manage the lifecycle of OIPC IT hardware (e.g., workstations, laptops, printers, scanners) and supports the Manager with the definition of IT assets and products suitable for the OIPC’s operational needs and privacy and security requirements.

In addition, this position will provide support for key business applications used by the OIPC, including but not limited to Microsoft products and Adobe Acrobat, and for mobile devices and mobile apps used by the OIPC.

The position contributes to IT governance and security by drafting, updating and providing training on OIPC IT and security policies and procedures and user guides and procedures.

As the successful candidate, you will have the following:

• Knowledge and demonstrated experience in the implementation, configuration, and maintenance of computers, mobile devices, and other technology systems
• Ability to apply your knowledge and communication skills to effectively troubleshoot complex technical issues and provide professional customer service, tailored to the client’s level of understanding
• Skill in effectively prioritizing tasks and a demonstrated ability to maintain composure and customer focus in high pressure situations
• Ability to maintain a high level of confidentiality and discretion to keep information secure
• Ability to evolve in a rapidly changing environment and anticipate and adapt to changes in technology
• Qualities of a team player with a willingness to step in and help out wherever you can

Qualifications

University graduation in computer science or a related discipline. Equivalencies will be considered. Highly proficient with Microsoft Windows 10/11, Microsoft Office suite, and Adobe Acrobat. Experience with Microsoft CRM and Microsoft SharePoint would be an asset. Experience with video conferencing tools, Apple mobile devices, website content management systems, Microsoft cloud platforms, and experience with Government of Alberta administration tools including 1GX and Bernie would be additional assets.

Salary

$2,161.37 to $3,241.54 bi-weekly: ($56,411.76 to $84,604.19/year)

Notes

The successful candidate will be required to undergo a security screening. Applications without a cover letter will not be considered.

This competition will be used to fill current and future vacancies within the OIPC at current or lower level.

Hours of work: 8:15AM - 4:30PM, Monday to Friday (36.25 hours/week)

How To Apply

Online applications are preferred. If you are unable to submit an electronic version of your resume, please submit your resume, quoting the Job ID to: Human Resources, Office of the Information & Privacy Commissioner, 4th Floor, 9925 – 109 Street NW, Edmonton, AB T5K 2J8 Phone: (780) 415-8603. Applicants who apply online will be able to track the status of their application. Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file.

Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.