Scope of the Position

The IT Support Specialist is a member of the Information Technology team, an important shared service supporting over 15 branches and 300+ employees across Canada. Each line of business and each branch depends on IT to ensure our customers are receiving top-quality service. Our contribution and priorities are to serve our colleagues by supporting a reliable backend including technology systems, committing to offer efficient and immediate technical support, and ensuring we keep vigilant on security requirements.

The successful candidate will:

· Be a resourceful professional with a proven track record of designing, implementing, and supporting systems that improve employee productivity, streamline processes and add value.

· Results-oriented problem solver with the strategic ability to quickly learn processes and technologies, produce solutions, and effectively communicates

· Possesses a growth mindset and service-oriented characteristics, able to stand sometimes high support-ticket volume

· Is comfortable with working both independently and as an active team member. Usual work is carried out during regular business hours (two shifts available: EST 7 am-4 pm, 8 am – 5 pm) but may require evenings and weekends to complete projects or maintenance on systems.

Major Responsibilities

· Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems

· Assist with server maintenance and deployment

· Monitor, manage and maintain security systems

· Documentation and monitoring of IT Systems, issues, and procedures

· Maintain all systems, applications, security, and network configurations

· Troubleshooting network performance issues

· Recommend upgrades, patches, equipment, and new applications

· Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

· Assists in the maintenance of the telephone system (AVAYA)

· Administrates user accounts using company-provided software tools

· Participate in the management meeting for future system growth

Skill and Qualifications

· 1+ year of IT Support experience

· Strong work experience with Active Directory

· Networking expert (Cisco, Meraki)

· Strong Data Management & Server infrastructure skills

· Strong technical proficiency & hands-on technical skills

· Strong sense of urgency in dealing with business and staff needs

· Strong analytical abilities

· Working knowledge of Avaya Phone System

· Strong attention to detail & problem-solving skills

· Knowledge of PowerShell scripting is a strong asset

· Avaya experience is a strong asset

Excellent Knowledge of:

· Windows 11 & 10 Pro Operating Systems

· HP Elite Workstations, HP ProBook Laptops & HP ProLiant Servers

· Office 2016 / 2019 & 365

· Windows Server 2019

· Microsoft Active Directory & Microsoft Exchange Online

· iPhones / Samsung phones

· Bitdefender Gravity Zone Antivirus

· Cisco / Meraki / Unifi Firewalls

· Sharp Copiers and Lexmark Printers

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Vaughan, ON L4H 0P5: reliably commute or plan to relocate before starting work (required)

Experience:

• Active Directory: 1 year (preferred)
• IT support: 1 year (preferred)

Work Location: One location

Please Note :
clearvoyant.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clearvoyant.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.