CITY OF COLWOOD
JOB POSTING

POSTING ID #: COC20221214_FCSC
POSITION TITLE: FRONT COUNTER SUPPORT CLERK
DEPARTMENT: CORPORATE SERVICES
POSITION TYPE: REGULAR FULL-TIME UNION POSITION
POSTING TYPE: INTERNAL/EXTERNAL
SALARY: Pay Grade 3 - $31.14/hr (2022 rate)
HOURS OF WORK: Monday – Friday between 8am – 5pm
BENEFITS: A comprehensive benefits package per the Terms of the Collective Agreement

The City of Colwood has an opportunity for a Full-Time Regular Front Counter Support Clerk in the Corporate
Services Department. This is a UNION position with CUPE Local 374.

Reporting to the Manager of Corporate Services or designate; under the functional supervision of the Coordinator
of Corporate Services, the Front Counter Support Clerk works collaboratively with the Corporate Services
Department as part of a team striving to provide exceptional customer service and support to City stakeholders,
residents, and internal staff. This position is the first point of contact for the City and requires excellent customer
service skills, ability to interact courteously, professionally, and tactfully with the public and co-workers; focus on
work and complete a variety of tasks in a busy environment with many interruptions and distractions.

MINIMUM TRAINING AND EXPERIENCE REQUIRED

The primary responsibility of this position is providing internal and external customer support services including
but not limited to greeting the public, responding to a wide range of inquiries, managing the main switchboard,
processing payments, cashier duties and cash balancing, receiving applications for permits and licenses,
maintaining the City’s document and records management system, and other duties as directed.

1. Completion of Grade 12, or equivalent.
2. Minimum of one-year experience in a demanding multi-tasking office environment providing customer

service and clerical support (preferably a municipal government office).
3. Cashiering experience (accurate processing of large volumes of cash/electronic payments – credit/debit)

and the ability to balance cash.

A complete job description is available at www.colwood.ca/careers

Using the subject line POSTING ID# COC20221214_FCSC, please submit your resume and cover letter, in
confidence, to Marcy Lalande, Manager of Corporate Services, at careers@colwood.ca.

Applications will be accepted until 4:30pm on Friday, January 6, 2023.

FRONT COUNTER SUPPORT CLERK | Closing date: January 6, 2023