At Vogue , we are a team of highly trained professionals that provide superior customer service,top quality lenses and the best value available in the industry.

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With a career at Vogue Optical ,you'll find yourself learning,growing and interacting with some of the most passionate and talented people in the industry.
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Duties
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Greet all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

Custom fits glasses & precisely places prescription lenses.

Acts as a leader in optical acumen that provides a voice for associates.

Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

Attracts new customers.

Explores the needs & priorities of customers by asking open ended questions.

Is attentive to details, ask follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

Assists co-workers with difficult or complex areas of product needs & prescriptions.

Utilizes store tools & adheres to Brand Store Commitments.

Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.

Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

Possesses the ability to multitask, prioritize & manage time with competing priorities.

Commits to delivery date & time, seeks feedback & asks for referrals.

Strives to achieve exceptional results on Brand KPIs & competencies.

Presents, celebrates & educates at pick up.

Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

Informs management of safety opportunities; demonstrates safe work practices.

Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

Sells on your feet 80%-100% of the time.

Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

Maintains proper dress code, including name tag and badge

BASIC QUALIFICATIONS
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Provincial Optician License

Optical dispensing experience

Strong customer service skills: communicator, listener & team builder

Knowledge of current store merchandise

Strong basic math skills

Awareness of current fashion trends

Selling skills

Familiarity with POS, computers & calculators

Embrace new technology & change

PREFERRED QUALIFICATIONS
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Previous customer service & retail experience

Fresh Licensed welcomed

Company Profile
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Fast paced optical retail Canadian owned

Competitive wages and quarterly bonuses

Flexible schedules and a great team.

Group Health Benefits for full time employees

Multiple locations in London area

Optometrist on site

Professional Liability insurance provided

License compensation provided
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Opportunities for employment advancement

Job Type: Full-time, and Part time positions available

Job Types: Full-time, Part-time
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Job Types: Full-time, Permanent

Salary: From $18.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All customers and staff are required to wear masks. All high touch points sanitzed

Application question(s):

• Must be available Saturdays

Experience:

• Sales: 1 year (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)

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