Online Merchandiser - (Ecommerce) Job at Harry Rosen
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We're committed to bringing passion and customer focus to the business.
Online Merchandiser
Full-Time Permanent
Reporting to Manager, Ecommerce Online Merchandising
Toronto, Ontario
Harry Rosen Inc. Central Office (77 Bloor St. West)
Hybrid work environment
As the leading clothing retailer of finer menswear based in Toronto and operating in major centres across Canada, Harry Rosen has an exciting and challenging opportunity for a Full-time Online Merchandiser, as part of our Ecommerce Team within Central Office. If you have a strong interest and passion for fashion & strong analytics skills – this is an ideal role for you.
We are seeking a professional to join our E-Commerce Department and be accountable for the following responsibilities:
If you have a strong interest in retail fashion, merchandising (allocation) and analytic skills – this is an ideal role for you.
Online Merchandising
- Develop and execute merchandising plans to support business objectives
- Maximize sales and conversion through development of online merchandising strategies that parallel department objectives
- Recommend product for campaigns, upsells/cross sells, search improvements etc.
- Alongside E-Commerce Analytics team, plan customer journey and shorten path to purchase
- Create content plans to enhance page merchandising including recommendations for PRP, iPDP development, e-mail URLs, attributes etc.
- Ensure content plans are aligned business and campaign objectives
Planning & Reporting
- Present monthly business updates (KPI’s, action plans and initiatives)
- Recommend and inform on future buys
- Develop dropship product plan to align with category growth plans
- Support the onboarding of dropship programs, as required
- Develop and implement A/B test plans related to merchandising
Customer Service & Engagement
- Provide back-up support with e-commerce customer service, orders, and fraud (includes after-hours/weekends)
- Support customer service questions related to product
- Convey online only products/brands to internal stakeholders
- Liaise with studio production team, buyers and vendor partners to ensure brands are accurately represented online
Special Projects
- Support occasional special projects that involve cross-functional team
The successful candidate will have the following background/experience:
- University Degree or College Diploma in digital planning or merchandising skills, and 2 years related experience in a e-commerce retailer
- An exceptional orientation to detail
- Strong customer service orientation
- Strong analytical and organizational skills
- Excellent relationship building skills
- Excellent written and verbal communication skills
- A strong sense of urgency with the proven ability to set and meet deadlines
- Exceptional computer skills, specifically Excel, as well as Word, and Outlook
- Harry Rosen sales experience, an asset
Our Commitment to our Associates:
Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.
World Class Environment:
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A modern, tech focused and very professional work environment
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Superior computer-based and face-to-face training opportunities
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An internal policy of promotion from within
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Formalized Education Reimbursement and ongoing support from your assigned coach/manager.
Work Perks
- Hybrid Work Environment
- Competitive Total Compensation & Comprehensive benefits package
- Generous discounts and clothing offerings
- 3-weeks Paid vacation per year, for all full-time active associates
- Flexible Health Benefits Plan
- Pension Plan
- Group RRSP
- Continuing Education Reimbursement
- Service Anniversary Recognition
- Collaborative Team Environment
- Career Growth – opportunities for advancement
Thank you in advance for your interest in this opportunity.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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