REAL PROPERTY MANAGEMENT ACE | ABOVE CLIENT EXPECTATIONS

REAL PROPERTY MANAGEMENT ACE is HIRING PEOPLE PEOPLE
We are Hiring | People People Professionals to become part of our PEOPLE BUSINESS

Real Property Management ACE is looking for an experienced Operations Manager to execute and achieve success for the vision, mission and values of Real Property Management ACE.

Real Property Management ACE is an Owner-Operated Property Management company, independently owned and operated brokerage licensed as a Broker in Calgary, Alberta.

Our Mission: Above Client's Expectations. RPM ACE is committed to exceptional personalized property management service, and distinguished amongst Calgary’s competitive property management industry for Experience, Expertise & Excellence.

We are Celebrating 5 Years and we are growing, expanding and looking for
People People to join our People Team: Property Management is a People Business

REAL PROPERTY MANAGEMENT ACE IS HIRING | OPERATIONS MANAGER

The Operations Manager position is a senior leadership role for the management and support of the day to day operations for RPM ACE’s property portfolio, reporting to the Operations Director, Broker and Owner of the company.

ROLE | The role of the Operations Manager is to execute all operational aspects of back and front end management for the business and brokerage operations to ensure operational efficiency, business proficiency and team productivity by providing senior management and leadership. The Operations Manager will support the Operations Director’s Business Philosophy and Vision as follows:

• Execution of strategic vision to support the long-term growth of the organization.
• Execution of corporate initiatives, strategies, andplans to achieve business growth targets, objectives and goals
• Ensuring operational efficiency by providing operations oversight and overseeing the property management team
• Ensuring the operations team is positioned to efficiently service increased demand
• Ensuring that strategic goals established are translated into practical action
• Ensuring compliance with regulatory and professional standards;
• Ensuring industry’s best practices and company’s compliance to policies
• Quality control and assurance of operational functions and systems to ensure quality assurance

OPERATIONS MANAGEMENT | RESPONSIBILITIES
The Operations Manager will be responsible for Operations Management in the back and front end areas of Brokerage and Business Management providing leadership support for the brokerage and business divisions of Back and Front end of Operations of Office Administration, Property Management and Maintenance.

Responsibilities of the Operations Manager

• Management of personnel and team leadership to ensure performance excellence, operational efficiency and business proficiency
• Management and leadership of the operations team to ensure systems in place continuously meet customer service standards
• Manage the day to day activities and responsibilities of the team
• Manage and lead operations team in the areas to ensure efficiency if daily operations
• Manage and engage a team of staff to ensure growth and efficiency;
• Perform annual occupancy and lease-up projections; and implement programs to achieve them.
• Collaborate with other members of the senior and executive leadership team to develop strategic vision for long-term growth plans

Team Management | Leadership

• Determine staffing levels for each property in conjunction with budget.
• Recruit and select qualified property management for assigned properties.
• Manage, support and lead the team in the performance of day to day activitie
• Conduct annual performance review evaluations
• Coordinate education and training of property management staff to enhance skill development.
• Create an environment that promotes and encourages change and innovation

Office Management | Finance Support

• Manage, lead and support Office Administration team
• Assist with financing reporting of income and expense categories of portfolio.
• Ensure internal quality audits are carried out for property operations compliance
• Prepare annual budget for operations and managing allocation of funds;
• Prepare annual operating budget and capital improvements expenditures
• Review monthly property accounting reports to ensure proper reporting procedures are in place

Franchise Head Office | Remote Support OFfice

• Manage and lead office administration with Franchise Remote Service Office support for monthly rent roll to ensure timely collection of rent at each community in conjunction with property managers.
• Support Office Management to ensure accurate rent rolls in conjunction RSO

Property Management & Leasing Support

• Support Property Managers and Leasing Agents in the performance of day to day activities;
• Ensure daily communication and operations efficiency with property managers and leasing agents
• Support Leasing Agents in the performance of day to day activities;
• Manage systems and support for the scheduling and coordination of viewings

Maintenance Management Support

• Manage, lead and support Maintenance Team in the performance of day to day activities
• Oversee all maintenance projects and implement preventative maintenance plans

Customer Service Management

• Ensure the delivery of day to day service to high level of service to beAbove Client Expectations

Conflict Resolution Management

• Ensure strategic handling of concerns, or complaints witwh issues are resolved in a timely manner
• Identify and resolve issues and reporting situation and result to management;
• Provide problem analysis and recommendations for problem prevention and learning

Relations Management

• Manage important relationships and act as company liaison for with our clients, owners, landlords, investors, sellers, buyers, tenants, residents, customer, prospects, service vendors, contractors and consultants

Relationship Development:

• Develop and foster positive relationships
• Ensure effective communication between office support and property managers
• Ensure relationships are maximized between clients, employees, and community partners.

Project Management

• Tender, select, and supervise service contracts
• Ensure quality assurance by approving all contractual services

Prospect Management | Business Development

• Build relationships with potential business clients and brokers to sell them our added-value services and products

WHO ARE WE | REAL PROPERTY MANAGEMENT ACE |RPM ACE | #RPMACECALGARY

RPM ACE is an Owner-Operated Property Management company, independently owned and operated brokerage licensed as a Broker in Calgary, Alberta.

Above Client's Expectations
RPM ACE |is committed to exceptional personalized property management service, and distinguished amongst Calgary’s competitive property management industry for Experience, Expertise & Excellence.

Real Property Management ACE is part of a national network of market leaders in real estate and property management.

Real Property Management the largest Franchise Leader in residential property management company with over 300 franchised offices in North America throughout Canada and USA.

Real Property Management is a recognized industry leader with 35 years of real estate and property management experience, Real Property Management has streamlined the business of property management and redefined the property management industry with proven defined systems, processes and distinct marketing.

Why Real Property Management

Franchised National Network of over 300 offices across North America, Real Property Management is about Brand Power, Business Vision, Leadership and Growth

Real Property Management has been recognized and award for years consecutively as #1 In Property Management, Top 10 Franchise Investment and Fastest Growing Companies for Property Management by Forbes, Inc 500, Franchise 500, and the Entrepreneur Magazine. Real Property Management Canada’s Management Team offers leadership and support franchise offices to create the best service experience for clients.

WHO ARE WE LOOKING FOR | RPM ACE Looking For People | People
WHO WE WANT| People People | People Person | People Skills

• People Who Understand People
• People Who Add Value
• People WHO Outside Think The Box

WHAT ARE WE LOOKING FOR

OperationsManager will drive Real Property Management ACE’s strategic direction towards achieving the company’s goals and target.

WHAT ARE WE OFFERING | OPERATIONS MANAGER | Position
Job type | Full-time | Permanent | $ 70,000 / Year + Performance-Based Bonus

• We offer Discretionary yearly salary increase based on performance and abilities
• We offer a comprehensive benefit package that includes a competitive salary, paid vacation, paid sick days and an employer paid health plan with family coverage.

WHAT QUALIFICATIONS

• You are skilled relationship manager and consultant who can generate and grow valuable long term client partnerships
• You have aptitude in understanding the financials of a business, with knowledge of budgeting and reporting

WHAT EXPERIENCE

• You have operations management leadership experience of 5 or more years
• You have management experience in the property management of property portfolios and or related real estate industry experience.

WHERE | WE WORK HARD PLAY HARD

• Location | Calgary Beltline
• ACE OFFICE | Cooperate | Communicate | Collaborate

WHEN WORK STARTS

• The Operations Manager will join our team immediately
• HOURS | Monday - Friday Monday to Friday 8:30a.m. - 5:00pm Flexibility available. From time to time, our customers have needs that don't occur during regular office hours. You will need to have flexibility to respond to business emergencies after hours.

HOW TO APPLY | EMAIL | romania.leo@realpropertymgt.ca

We are grateful for your interest in this position. We apologize that only successful candidates selected for pre-screening will be contacted.

HOW WE WORK | ABOVE CLIENT EXPECTATIONS | www.rpmacecalgary.com

• Experience | Expertise | Excellence
• The More We Learn the More We Earn
• Personal Professional Development |Opportunities for career progression
• Property Management is a People Business
• Teamwork | Transparent Communication | Work Collaboration | Integrated Team Approach

WHY RPM

Real Property Management ACE is part of a national network of market leaders in real estate and property management.

Real Property Management the largest Franchise Leader in residential property management company with over 300 franchised offices in North America throughout Canada and USA.

Real Property Management is a recognized industry leader with 35 years of real estate and property management experience, Real Property Management has streamlined the business of property management and redefined the property management industry with proven defined systems, processes and distinct marketing.

Real Property Management is aboutBrand Power, Business Vision, Leadership and Growth - Franchised National Network with over 300 offices across North America

Real Property Management has been recognized and award for years consecutively as #1 In Property Management, Top 10 Franchise Investment and Fastest Growing Companies for Property Management by Forbes, Inc 500, Franchise 500, and the Entrepreneur Magazine.

Real Property Management Canada’s Management Team offers leadership and support franchise offices to create the best service experience for clients

• A Career In One Of Canada's Fastest Growing Industries
• Franchise Head Office support and coaching for professional development,
• Industry Leader Property Management Solutions
• Franchise organization with over 35 years of experience in North America
• Brand Power | Part of the CPG Group of Companies in Canada
• National Marketing | Market-Leading Research
• Opportunities for career progression
• Recognition for team and individual achievements.

Job Types: Full-time, Permanent

Salary: From $70,000.00 per year

Benefits:

• Extended health care

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Calgary, AB

Application deadline: 2023-04-01

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