SmileMakers Orthodontists is excited to add a Practice Manager to our team.

We are seeking a Practice Manager with a least four years of managerial experience who will lead a high-performing team of 20+ people. In this dynamic role you will support the people and culture, as well as operational needs of a fast-paced clinic in order to ensure optimal practice performance with the overall goal of enhancing the patient experience.

Qualified candidates will have a passion for coaching and mentoring others, can seamlessly manage business operations and has the ability to work through complex situations diligently and collaboratively. We are looking for someone with a fun, positive attitude and professional demeanor to support our doctors, team, and patients. As our Practice Manager you are a team player, self-motivated, flexible, and always willing to learn. This role will be performed from our Thunder Bay practice location.

Suitable applicants who are looking for a long-term opportunity with SmileMakers Orthodontists are encouraged to apply.

What you will be doing – key responsibilities:

• Attract and develop strong team members who remain up to date on new techniques and trends in their profession
• Ensure exceptional patient care and promptly resolving patient inquiries as they arise
• Support with all aspects of practice operations (e.g., scheduling, patient correspondence, third party services, etc.)
• Manage team member timesheet tracking and ensure team members are paid properly
• Support practice performance and partner with our doctors and functional support teams to help identify opportunities that deliver optimal performance and operational excellence
• Maintain effective communication with the doctors and employees to foster an inclusive and team-based environment
• Ensure compliance with all health standards in line with regulatory bodies and internal policies
• Support with marketing initiatives to increase new patient growth
• Perform financial tasks, such as entering contacts in our system, working with patients to establish payment arrangements, managing patient financial accounts that are overdue, and generating financial reports
• Provide back-up support to our Treatment Coordinator when necessary, which includes facilitating patient consultations during new patient exam appointments and educating patients about the benefits of orthodontic treatment

About you:

• Have exceptional interpersonal skills and is someone who motivates and bring out the best in others
• Have strong business acumen and are a self-starter who is passionate about delivering positive customer experiences
• Enjoy problem-solving and troubleshooting and can multi-task and prioritize appropriately in a busy environment
• Are detail-oriented and able to work both strategically and tactically
• Possess a strong aptitude for change management
• Have alignment with our vision, mission, and values, which guide how we work

What you bring – qualifications:

• A Bachelor’s degree or college diploma in retail, business, office administration, or related field
• Previous managerial experience leading a team
• Passionate about coaching and mentoring others
• Five or more years of experience in a dental/healthcare environment an asset
• At least one year of bookkeeping and/accounts receivable/accounts payable experience
• Strong aptitude for change management

What you will benefit from:

SmileMakers Orthodontists partners with Corus Orthodontists. Corus Orthodontists is one of the fastest-growing orthodontic partnerships with an overall network of over 50+ practices and 850+ team members across North America. Candidates will benefit from:

• Being part of a collaborative and engaging team that prioritizes employee development
• Partnering with and learning from an experienced network of professionals
• A competitive total rewards package with an employee benefits program that includes a comprehensive medical and vision benefits, paramedical coverage, and an employee and family assistance program

How to Apply:

Please apply via Indeed. No cover letter is required.

We know that applying to a new role takes a lot of work and we sincerely value your time and your interest in SmileMakers Orthodontists. We are looking forward to reading your application.

Corus Orthodontists & SmileMakers Orthodontists is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process. If contacted to discuss your application, please inform your recruiter of your accommodation needs.

We thank all applicants, though only those selected for an interview will be contacted.

#BIZ

Job Type: Full-time

Benefits:

• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• managerial, including leading a team: 4 years (preferred)
• medical/dental: 4 years (preferred)
• bookkeeping: 1 year (preferred)

Work Location: One location

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