Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

At Air Canada, we are passionate about building great digital customer experiences that help our customers travel the world. As we continue to grow the company into a global champion, digital plays a leading role in all aspects of our customer's journey. As a part of that growth, we are investing in what we build, how we make it, and the culture we build around it.

Air Canada seeks a highly motivated, detail orientated Product Manager to join the Digital team and lead the development of our Customer Identity and Access Management (CIAM) products.

The ideal candidate is responsible for the strategy and execution of new experiences and features across Air Canada's digital touchpoints, specifically with single sign on, multi-factor authentication, and profile data management. This individual must be customer-centric and have a passion for the travel industry and an in-depth knowledge of creating innovative and high-performance digital experiences. They also must be comfortable working in a high-paced, high-energy, collaborative environment focusing on a continuous product delivery model.

Responsibilities:

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  Create and manage the roadmap and feature backlog of Air Canada and Aeroplan's Customer Identity Access Management solution, and champion the product vision throughout the agile delivery team and across the organization.
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  Gather and analyze market and customer requirements to drive product roadmaps and prioritize features.
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  Set Product Increment (PI) objectives, define release and program increments.
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  Work with Sr. Product Managers/Directors to create and manage the program and release roadmaps that align with digital program goals and Key Performance Indicators (KPIs).
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  Lead and mentor a team of Product Owners to build industry-leading digital experiences.
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  Work with our technology partners, security, and compliance teams to ensure secure and compliant product offerings.
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  Collaborate with Solution Managers, Release Train Engineers, and System Architects to ensure capabilities, technical requirements and release planning meets long term goals.
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  Be comfortable with leading by influence to drive outcomes in a cross-matrix team.
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  Communicate effectively with stakeholders and provide clear direction to technical and non-technical audiences.
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  Prepare presentations and actively participate in meetings with leaders across the company to communicate roadmap, new features, and data.
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  Understand and stay current on the digital, retail, and technology trends to understand their potential impact on our industry and Air Canada and apply learnings within AC.

Qualifications

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  Bachelor's degree in Commerce, Business Administration, Computer Science, or relevant experience commensurate to the role.
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  4+ years of business analyst, product owner, and/or product management experience, with a focus on digital products.
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  Working knowledge of Identity and Access Management concepts, and technologies.
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  Strong understanding of digital design guidelines across multiple touchpoints.
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  Demonstratable experience in delivering complex digital experiences and solutions.
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  Experience leading a team of product owners or business analysts and product designers. Ability to energize people in a fast-paced and dynamic environment.
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  Ability to provide clear direction and effective communication both in technical and business terms.
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  Innovative and creative with the ability to identify and develop business opportunities.
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  Strong management, organizational and planning skills.
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  Strong understanding of at least one type of Agile process (SCRUM, SAFe, etc.)
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  Experience with SDLC (Software Development Life Cycle) tools like JIRA, Confluence.
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  Experience with participating in product discovery sessions.
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  Prior experience with quality assurance is a plus but not required.
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  Airline or Travel Industry experience is a plus but not required.
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  Coding or design experience is a plus but not required.

Conditions of Employment:

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  Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.