Production Support Engineer Job at NTT DATA
Req ID:226020
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Engineer to join our team in Montreal, Quebec (CA-QC), Canada (CA).
Day to Day / Job Function
Required Qualifications.
Nice to have skills.
#LI-CDTS
#BConsult
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Engineer to join our team in Montreal, Quebec (CA-QC), Canada (CA).
Day to Day / Job Function
- You will need to spend 50% of your time on and around production support, including the handling of user tickets, incidents, and problem management.
- You will identify and create automation to eliminate manual day to day support activities; scope and create automation for deployment, management, and visibility of our services.
- Automate to drive efficiency by designing an autonomous system.
- Manage Service reliability by managing risk.
- Define service level indicators (SLIs), objectives (SLOs), and agreements (SLAs).
- Implement best practices for building successful monitoring and alerting systems.
- You will use your expertise to tune and push our systems beyond their normal limit.
- You will work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
- You will troubleshoot issues across the entire stack: hardware, software, application, and network.
- You will mentor other SREs on standard methodology for everything from monitoring to troubleshooting complex code and database issues.
- Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
- Participate in on-call rotation and periodic conference calls with other specialists from other time zones.
Required Qualifications.
- 5 + years SRE experience with Production support.
- 5 years experience in Scripting languages such as bash, python, ruby, or
- 5 + years experience using compiled languages such as C, C#, JAVA, Scala and Go.
- 5+ years experience using Enterprise Tools such as App Dynamic, Grafana, Splunk, Dynatrace.
- 3+ years support experience with DBs such as IBM, DB2, Sybase, Mongo, Green Plum, KDB.
- Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack.
- Understanding of how applications are affected by the above, and ability to debug same.
- Practical experience running large scale online systems.
- Ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes, micro services, Cloud, etc.
Nice to have skills.
- Knowledge of messaging layer: MQ / CPS / XML- Knowledge of SFTP/Comet- ServiceNow.
- Prior experience as a developer/support role in a large-scale financial firm.
#LI-CDTS
#BConsult
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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