YWCA TORONTO EMPLOYMENT CENTRE IS SUPPORTING OUR EMPLOYER PARTNER IN FILLING THESE ROLES.

Computer tower and Keyboard are provided, candidates must supply their own monitor

What you will be doing:

• Providing Technical Customer Service Support for telecommunications company
• Computer tower and Keyboard are provided, candidates must supply their own monitor
• Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
• Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
• Educate customers on current product features, service offerings, billing, charges, and overall product value
• Offer alternative solutions when appropriate with the objective of retaining customers' business.

What you will receive:

• Pay is $17.05 per hour
• Permanent job
• Full-Time, 40 hour/week schedule
• 100% paid training
• Full benefits package including medical, dental, vision, and life insurance
• Opportunities for advancement and professional development
• Personal benefits of working from home including saving time, money, and the environment.

What you bring to the role:

• A high school diploma or GED equivalent
• The ability to connect with customers with empathy & offer helpful solution

Excellent listening & communication skills, both written and verbal

• Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc.
• Ability to work evening and weekend shifts
• Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home. workspace (we'll provide the rest!)

Job Types: Full-time, Permanent

Salary: $17.05 per hour

Benefits:

• Dental care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Application question(s):

• Are you legally entitled to work in Canada?
• Are you employed? If YES, how many hours weekly?
• Are you in school fulltime or plan on returning in 2023?
• Are you an International Student?
• Do you have a monitor at home?

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

Language:

• FRENCH AND ENGLISH FLUENTLY. (required)

Work Location: Remote

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