Remote - Technical Support Customer Service Agent.

Associates would be giving Technical Customer Service Support for accounting App and Software. Use own computers, needs to be Windows 10 compatible and must be able to hardwire to their modem. USB Stick is provided.

Accountabilities:

• Handle inbound service calls and provide accurate account and product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions, while simultaneously navigating through multiple systems
• Drive customer satisfaction through voice, chat, and/or email communications

Benefits:

• Hands-on, 100% paid training
• Work-from-home benefits include saving time, money, and the environment
• Benefits including medical, dental, life, and vision insurance, company-matched RRSP contribution, and generous paid time off

Qualifications:

• You have a high school diploma (or GED equivalent)
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are able to commit 40 working hours per week

Equipment & Internet Requirements:

• Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Dual monitors
• Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed

Job Type: Permanent

Salary: $18.00 per hour

Benefits:

• Dental care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift

Application question(s):

• Are you an international student?
• Are you legally entitled to work in Canada?
• Are you open to work 40 hours weekly?
• Are you employed? If YES, how many hours weekly?
• Are you in full-time school?

Education:

• Secondary School (preferred)

Work Location: Remote

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