Residence and Membership Associate (early
morning/open shifts)
Hamilton Downtown Family YMCA
79 James Street South
Hamilton, Ontario
L8P 2Z1

Hourly Rate: $15.00
Position Status: Part-Time
Placement: Immediate

Nature & Scope
The Residence and Membership Associate provides assistance to the
Residence operation and membership department at the Hamilton
Downtown YMCA. This role involves residents and member customer
support, updating paper and electronic files, as needed, AVOCADO
support, and front-line duties as assigned.

This position will also be responsible for administrative functions at
the Residence Service Desk and communication to members and potential
members in the areas of registration and information. The successful
incumbent must be an effective communicator with an appreciation for
the need to exhibit appropriate empathy based on individual situations as
may be presented.

This is a part time position will require an availability to work a flexible
schedule; include early mornings/open shifts, evenings, weekends and
holidays. The successful incumbent will have responsibilities in facilitating
personal financial assistance interviews and coordinating administrative
functions related to the Membership Sales & Service area and the
provision of excellent customer service to members, participants, staff
and volunteers.

Responsibilities

• Play a key role at the information hub of the branch

• Conducts personal financial assistance interviews exercising sound

Manager in ensuring the membership processes are followed to
standard; front line role in processing memberships, cancellations,
Membership Agreement forms, and branch communication

• Provide excellence in customer service at member point of access
• Member access responsibilities including use of Avocado Software

and member account interpretation

APPLY NOW

If you are interested in this position,
please CLICK HERE to complete the
YMCA Employment Application form
and follow the instructions for
submitting your cover letter and
resume, along with documentation
to verify requirements of the
position.

We thank all applicants, however,
only those considered for an
interview will be contacted.




Accessibility:

The
Hamilton/Burlington/Brantford is
committed to creating an inclusive
environment that accommodates all
individuals, including those with
disabilities. We support the goals of
the Accessibility for Ontarians with
Disabilities Acts (AODA) and have
established policies, procedures and
practices which adhere to the
accessibility standards set out in the
AODA. Should you require any
accommodation throughout the
recruitment process please do not
hesitate contacting our Human
Resources Department.

The
Hamilton/Burlington/Brantford is an
equal opportunity employer.

Responsibilities continued:

• Front line role in collection of accounts, screening/intake of residence

• Administrative responsibilities and support to the Residence

• Provide excellence in customer service at resident point of access

• Post-Secondary education at the college level in Marketing, Office

• Excellent written and oral communication skills
• 1-3 years experience in a customer service role within a shelter,

employment, you will be required to provide proof that you are fully
vaccinated against COVID-19 or have a valid Human Rights exemption

Why Work for the YMCA?

As a charitable organization, the
YMCA values the contributions of its
diverse teams. We recognize the
importance of providing meaningful
opportunities that allow employees
to grow and thrive. At the
Hamilton/Burlington/Brantford, in
addition to fair wages, we offer a
complimentary general membership
with additional options for family
participation. A comprehensive
benefits program is also available to
employees including a competitive
and robust pension program.

YMCA Employees enjoy a generous
vacation entitlement that increases
with seniority, as well as other paid
entitlements. All employees have
access to an Employee Assistance
Program which provides confidential
counseling and referral services as
well as preventative education.
Additionally, the YMCA understands
the holistic needs of its employees is
equally important and attempts to
support these goals by offering a
variety of staff discounts on the
programs and services that support
good health and strong
families. We look forward to
welcoming you to the YMCA..

Organizational Overview:

As one of the largest charitable
community service organizations in
Canada, the
Hamilton/Burlington/Brantford
responds to critical social needs in
the community and works to provide
solutions. By nurturing the potential
of children, youth and adults, the
YMCA connects people to life-
building opportunities, to each other
and enhances their quality of life. We
foster social responsibility and
healthy living. The YMCA works
collectively with community partners
that share the YMCA’s determination
in strengthening the foundations of
community for all people.

This position requires a commitment
to the YMCA mission and core values
of Belonging, Caring, Honesty,
Respect and Responsibility, as well
as, a commitment to building
developmental assets in children and
adults. All offers of employment will
be subject to the provision that the
successful incumbent provides the
Hamilton/Burlington/Brantford with
a current and satisfactory Police
Records Check. Positions
responsible for the direct supervision
of children and/or vulnerable persons
will be required, in addition to a
Police Records Check, to provide a
Vulnerable Sector Screening Report
at the time of hire.

Competencies:

Commitment to Organization Vision and Values
Demonstrates and promotes a personal understanding of and appreciation for
the mission, vision, strategic outcomes and values of the YMCA.

Service Orientation:
Deliberately identifies and creates opportunities to enhance each and every
person’s YMCA experience.

Teamwork:
Participates actively in a team for organization effectiveness.

Quality Focus
Ensures that success criteria for self, staff and programs are set, reviewed and
surpassed regularly to provide excellent service delivery

Problem Solving:
Identifies an issue, gathers and processes relevant information, comes up with
possible solutions, selects the appropriate response, and implements solution.

Diversity
Appreciates that people with different opinions, backgrounds and
characteristics bring richness to the YMCA.



Internal Applicants

The Hamilton/Burlington/Brantford encourages employees within the
Association, as well as those employed within the Canadian YMCA/YMCA-YWCA
Federation to submit their application. Please note that in so doing, the
Hamilton/Burlington/Brantford reserves the right to contact the applicable YMCA
or YMCA-YWCA for purposes of seeking an employment reference throughout
the recruitment process.

Please ensure that prior to submitting your application that you have disclosed to
your current supervisor, your intention to submit your application. By submitting
your application, you understand and agree to allow the
Hamilton/Burlington/Brantford to contact your current Association.

Our approach to personal balance and flexibility supports employees to devote
time to personal matters. At times, the organizational business needs that arise
will require employees to work beyond their normal work schedule in order to
fulfill accountabilities required in relation to their job specific function. Together
with our employees, the YMCA will work towards maintaining balance and
fairness.