As a Technical Support Specialist, you'll manage, develop, and deliver product service training to Samsung and authorized service partners.

What’s in it for you?

• Be a part of a collaborative and culture-oriented team.
• Variety in a your day-to-day activities.
• Flexible scheduling.

What will you do?

• Manage partnerships with authorized service partners to ensure compliance to service process, requirements, repair quality, and guideline requirements set by HQ.
• Provide product and service support to carrier post-sales teams.
• Monitor and report on post-launch product returns to identify and track any abnormal returns and/or quality issues.
• Conduct technical training one-on-one and in a classroom environment.
• Manage the distribution of service documentation (manuals, user guides, technical bulletins, etc.)
• Generate reports for NAHQ and HQ as required.
• Provide exceptional customer satisfaction to internal and external customers.
• Conduct audits as required by Samsung policy.

How will you succeed?

• Understand the different learning needs of individuals and tailor your communication to resonate with diverse audiences.
• Be a strong, confident communicator (verbal and written).
• Keep a flexible schedule to meet the demand of the programs.
• Be able to work independently with minimal supervision.

Experience and Qualifications

• Minimum 3 years of technologists/electronics diploma.
• Minimum 2-3 years of work experience in testing and repairing wireless devices.
• Solid computer knowledge to set and operate mobile interface software and tools.
• Flexibility in travel required (out of town and local visits to service partner locations).
• Basic knowledge in CDMA/GSM/HSPA/LTE network signaling messaging and data applications (e.g. MMS, SMS).

So, are you Premium’s next Samsung Technical Support Specialist?

#WeArePremium

Premium is an Equal Opportunity Employer and we will accommodate your needs under the Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance. Due to the high volume of applicants, only those moving forward in the next step of the selection process will be contacted.

Premium offers a competitive salary along with a full benefits package including health, dental, vision, life insurance, and vacation for full-time employees. All supplementary benefits and employment practices are in compliance with all Canadian employment laws and provincial Human Rights Codes/Acts.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Experience:

• Testing/Repairing Wireless Devices: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Willingness to travel:

• 50% (preferred)

Work Location: On the road

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