Senior Analyst, Customer Insights (CRM/OMNI) Job at Harry Rosen
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Senior Analyst, Customer Insights
Full-Time Permanent
Reporting to
Director, Customer Insights & Corporate Strategy
Harry Rosen Inc. Central Office (77 Bloor St. West)
Hybrid Work Environment
Harry Rosen is the premier destination for Luxury Menswear across Canada. For decades, we’ve owned, defined, and redefined an exceptional experience for what it means to shop at Harry Rosen. Core to our success has been our never-ending focus on the consumer, long before any popularity of acronyms like “CRM”. As we enter a new chapter in our history, Harry Rosen continues to invest in leading technologies and game-changing approaches that builds on our history and DNA.
Opportunities here are everywhere – if you’re willing to experiment, to learn, and drive meaningful work that moves the needle, there’s never been a better opportunity.
About the Position:
The Customer Insights discipline powers data-informed decision-making across our business. As part of a new team, you will have the opportunity to build the future and steer direction across multi-faceted areas of our business. We believe that by understanding customer behaviors more intimately, we can drive towards furthering long-term loyalty with both our existing and new clients.
As part of the Customer Insights Team, you will be working closely with our Marketing department with close partnerships with our Analytics team. You will identify and execute on analytics opportunities to support the optimization of customer journeys to drive toward specific behaviors and outcomes. This role emphasizes using quantitative analysis – behavioral clustering, segment identification and optimization, foundational reporting and dashboards. If you’re looking to leverage your analytics toolkit while becoming a better story-teller and consensus builder, this is an excellent opportunity for you.
Responsibilities:
- Develop and deploy audiences to support in-store, e-mail, loyalty, and performance marketing efforts leveraging a variety of traits such as: frequency, transaction, demographic, brand affinity, etc
- Conceptualize and develop new audience journeys with ownership of trait development with future audience enhancements and enrichment
- Become the SME on our consumer, communicate findings and insights to technical and non-technical audiences to build consensus and drive towards tangible results
- Build and maintain lasting dashboards to facilitate access to data and insights as the one source of truth on the customer, ensuring accuracy amongst universal reporting
- Support technical implementation of new technology investments - participate in QA and UAT calls
Required Qualifications
- 2-4 Years of experience in a similar role, preferably within a retail environment (Outstanding candidates with less experience may be considered for Analyst Role)
- A university degree with a technical discipline (Statistics, CS, Business, or related disciplines) or a comparable combination of education, certification, and experience
- Can-do attitude, ability to prioritize and work within tight deadlines and competing priorities
- Solid knowledge with SQL and Tableau, exposure to R, Python will be a plus
- Experience working with a CDP, ESP a strong asset
Our Commitment:
Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.
World Class Environment:
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A modern, tech focused and very professional work environment
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Superior computer-based and face-to-face training opportunities
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An internal policy of promotion from within
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Formalized Education Reimbursement and ongoing support from your assigned coach/manager.
Benefits & Rewards Programs
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A competitive compensation program
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A collaborative environment supported by monthly team bonus opportunities
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Year-round best in industry clothing discounts and special offers
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A generous (flexible) benefits plan including wellness program.
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Three weeks of paid vacation after your first year, for all active associates
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A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities
We thank you for your interest in this opportunity.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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