We are looking for positive and team-oriented individual to join our dynamic Customer Care team. Join our Customer Care team make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Care industry. The Customer Care Representative processes customer orders and responds to customer inquiries over the phone.

For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings.

Working hours are Monday to Friday from 9:00AM – 5:00PM EST.

Your Contributions to the Organization will be:

• Supporting customers over the phone and/or email

• Managing or supporting a customer portfolio and retaining expertise to a specific customer segment

• Serve as a team Subject Matter Expert (SME) to a particular process, system, or product

• Handling customer inquiries of the organization including, but not limited to, product information, returns, and order status

• Processing customer purchase orders and sample orders for sales representatives

• Managing multiple software and inboxes simultaneously to accurately identify answers for customers

• Adapting to new assignments and a fast pace changing environment

• Creating an exceptional customer experience at every interaction and look for ways to contribute to the ongoing success of Cardinal Health Canada

• Other duties as required to maximize customer relationships by providing consistent responsive information

This Job might be for you if:

• You’re fluent in French and English, written and oral

• You have 3 to 5 years of experience in a Customer Service environment interacting with internal and external customers

• You possess excellent computer skills

• You’ve proven multi-tasking and advanced problem resolution in a fast paced environment

• You’re motivated to learning new software, JD Edwards experience is preferred

• You’re meticulous, and excel in interpersonal skills

• You enjoy working with different computer applications simultaneously

• Post-Secondary Education preferred

• Cardinal Health Canada is dedicated to the health and safety of its employees, customers and communities. Pursuant to this, we have implemented several COVID-19 safety measures, including a COVID-19 Vaccination Policy that requires all employees to be fully vaccinated (subject to reasonable accommodation for grounds protected under human rights legislation).

Our Employees all benefit from:

• Full dental and health benefits including life insurance from day 1

• Pension plan with employer matching after 3 months of employment

• Incentive plan participation

• Paid vacation and sick days

• Tuition reimbursement

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Aboriginal peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting an accommodation at any stage of the hiring process.