SUZUKI CANADA INC.

JOB DESCRIPTION

Location: Barrie

Job Title: Technical Specialist

Reports to: Technical Services Manager

OVERVIEW

Suzuki Canada is seeking a seasoned technical professional with proven ability to address technical issues related to powersports products to support the technical training and troubleshooting of reapirs by technicians working at our Suzuki dealerships.

This position is based at the Barrie works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace. The position serves as a liaison between the Dealer service staff, Suzuki District Parts & Service Managers and our Head office warranty, technical and customer service teams for all aspects of warranty and field technical issues.

SPECIFIC ACCOUNTABILITIES

· Provide advice on warranty issues or approve or deny warranty claims based on complete understanding of the issue at hand and the Suzuki warranty processes

· Provide timely response and action to Dealer or Internal requests for technical information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.

· Assist Customer Relations in resolving product issues related to owner/ customer issues.

· Assist dealers as necessary to obtain needed parts, resolve product technical or customer issues.

· Support the research and preparation of Field Technical Information Reports (FTIR).

· Accurately document all details of Client contacts in the appropriate database

· Assist in installation, testing, evaluation and reporting on parts/accessory installations.

· Attend Corporate consumer shows and dealer meetings

· Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.

· Provide support for dealer technical training modules and tracking of training.

EXPERIENCE, COMPETENCIES AND SKILLS

Experience as a Service Manager in a dealership

• Experience in managing a team to accomplish business goals
• Minimum College diploma and/or, provincial certification for motorcycle mechanics.
• Minimum 5-10 years of technical work experience with vehicles,motorcycles, all-terrain vehicles and outboard motors.
• Experience with personal watercraft, snowmobiles or automobiles is an asset.
• Suzuki product knowledge is an asset, although product training will be provided.
• Excellent verbal and written communication skills
• Excellent Microsoft Office skills required, specifically Excel required

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement
• Vision care

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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