Sr Analyst Reporting Job at Enbridge
Posting End Date:
January 13, 2023
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
REPOST
Are you an independent, organized individual who sets priorities and meets deadlines?
Do you have a proven track record of using technology to develop reporting framework and drive improvements? If so, we would love to hear from you - apply today! #joinourteam
We are currently seeking a Reporting Analyst to join our team. This role supports all Customer Care Operations (Billing, Payments, Collections, and Call Centre) with improvements in operational reporting & analysis.
What You Will Do:
-
Convert existing management reporting packages into more informative information using new tools (e.g. SQL, Power BI etc).
-
Assemble new reporting requirements on improvements in overall efficiency, channel shift and customer satisfaction.
-
Assist in implementation of changes in business processes and rules
-
Support team leads to help drive improved business results including reduction in call volumes, back office exceptions, collections and overall cost effectiveness.
-
Work with IT and business support groups to co-ordinate data collection for analytics projects. Ensure data requirements for projects are well documented with clarity on how it will be gathered and organized.
-
Work closely with groups to identify requirements for more robust data access for ad hoc analysis and reporting.
-
Prepare, analyze and distribute various monthly and quarterly reports for Customer Care team.
-
Responsible for delivering on reporting of metrics for a customer base of 3.8 million including customer calls, collections, payment processing, financial reporting, and exception management.
Who You Are:
-
Related university degree or a combination of formal education and 3-5 years of analytical experience.
-
Ability to analyze large volumes of data to provide insight. Must be numerically oriented with ability to critically think through issues using data.
-
Proficient in Microsoft Office Suite, i.e. EXCEL, WORD, Access, PowerPoint, Power BI and Skilled in SAP Analytics suite (Business Objects, Crystal Reports)
-
Ability to read/write in both SQL and Python programming languages
-
Good interpersonal and communication skills (both written and oral)
-
Understanding of regulatory environment is an asset.
-
Knowledge of affiliate relationship code, gas marketers code, and other regulatory requirements will be of excellent advantage.
Working Conditions:
-
This role operates in an office environment with minimal travel required.
Flex Work:
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid
Diversity and inclusion are important to us. Enbridge is an
Equal Opportunity and Affirmative Action Employer
. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting
careers@enbridge.com
.
Information For Applicants:
- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
- Final candidates for this position may be required to undergo a security screening, including a criminal records check.
Please Note :
clearvoyant.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clearvoyant.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.