TEAM ASSISTANT – Casual

REPORTS TO: Patient Services Manager

LOCATION: Home and Community Care Support Services Waterloo Wellington

HOME BASE: Waterloo

STATUS: Permanent Casual

SCHEDULE: Casual employees must submit availability for a minimum of ten (10) shifts per month of which will include at least two (2) weekend shifts wherein the employee will be scheduled for one (1) of the weekends shifts per month. All availability for shifts must be inclusive of hours 8:30 am to 8:30 pm.

UNION: CUPE

RATE OF PAY: $22.43 - $25.50 / hour

ASSIGNMENT: 1.0 FTE

POSTING #: 22-C-Casual

POSTING DATE: November 15, 2022

KEY RESPONSIBILITIES

• Processing new referrals, including data entry of client information;
• Responding appropriately to incoming phone calls and inquiries as directed by triage decision making tree;
• Updating and maintaining current client information and records in CHRIS database, including client’s service bookings;
• Assembling and maintaining files of pertinent client information; verifying that all relevant documents have been completed and filed;
• Booking home visits and client conferences as needed;
• Processing letters, client applications and other client forms;
• Preparing client reports for Care Coordinators/Placement Coordinators as required;
• Generating reports and labels from CHRIS;
• Securing and/or shredding confidential documents as required;
• Transcribing, copying and distributing letters, memos and conference reports using word processing software and other equipment;
• Other duties as required.

EDUCATION AND EXPERIENCE

• Successful completion of grade 12, plus an additional program of up to one year in duration;
• Two to three years of relevant administrative office experience;
• Knowledge or experience in medical terminology an asset;
• Understanding of available community resources, services and the roles of health care professionals, hospital and support workers;
• Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills;
• Able to communicate effectively in both oral and written formats with internal staff and external clients;
• Knowledge of office systems, procedures and business practices;
• Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently;
• Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality.

This position may be assigned to other teams and shifts including weekend rotation, as well as any of our work locations as operationally required.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

HOME AND COMMUNITY CARE SUPPORT SERVICES WATERLOO WELLINGTON IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY