(*****PLEASE NOTE THERE IS NO PUBLIC TRANSIT TO THIS LOCATION - DO NOT APPLY IF YOU DO NOT HAVE RELIABLE TRANSPORTATION*****)

The Restaurant Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

· Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

· Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

· Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

· Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

· Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, and marking hot beverage lids

· Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

· Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

· Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

· Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

· Prepares all products as required, following the order monitor to ensure the accuracy of every order

· Communicates showcase and product needs to ensure proper product availability for guests

· Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

· Follows all restaurant policies, procedures and standards

· Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

· Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

* Health & Safety*

· Works in compliance with occupational health and safety legislation

· Knows, understands and follows safe work practices and procedures

· Uses or wears personal protective equipment or clothing as required

· Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

· Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Job Types: Full-time, Part-time, Permanent

Salary: $14.60-$15.50 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Erin, ON N0B 1T0: reliably commute or plan to relocate before starting work (required)

Application question(s):

• In the last year of work, how many days of work have you missed?

Work Location: One location

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