Purpose of the position

As a Technical Program Manager, you will coordinate multi-disciplinary and geographically dispersed engineering teams (HW & SW) to deliver on strategically important products and programs. Ideal candidates are those with a broad technical background that have experience with commercially launching products to market. You are a self-starter, technically minded, hands-on, data-driven, and customer-focused.

Duties and Responsibilities

• Contribute to architecture and design discussions led by engineering teams, ensuring that decisions fit with broader strategic objectives.
• Coordinate technical stakeholders to assess impact to the development roadmap, resourcing, and architecture. Interface with product management to ensure technical program solutions align with product requirements and goals.
• Consult with external contractors and suppliers to understand their technical roadmaps and synergies with SMART’s product needs.
• Align core products leadership to technical direction and strategy for the program. Lead cross-organizational discussions as needed for technical alignment.
• Own and deliver regular communication on program status – report success and challenges and adjust the vision/product plan as needed. This includes a synthesis and deep understanding of technical implementation balanced with business objectives.
• Contribute to the analysis, prioritization, balancing, and business case development of new product investment opportunities for hardware and solutions at SMART, considering the entire product portfolio.
• Collaborate across all internal stakeholders and business teams to evangelize proposed solutions, and gain insight, feedback, and buy-in.
• Work alongside hardware project management and software functional management as a key contributor to project plans providing technical insight, governance, and support.
• Technical coordination between internal hardware and software teams and external suppliers
• Understand project dependencies and ensure technical execution against project plans
• Anticipate risks; assess, mitigate, and manage accordingly.
• Assist in defining TPM and product management processes. Identify broader gaps within core products suggesting and championing improvement throughout the organization.
• Performing other duties as required.

Qualifications

• Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or equivalent. Masters preferred.
• 5+ years with industry experience in developing integrated hardware and software products or leading hardware or software development teams.
• Expert in product development life-cycle management methodologies.
• Strong cross-functional leadership, organizational, interpersonal and communication skills.
• Demonstrated track record of exceeding established goals consistently.
• Professional demeanour and the ability to manage issues with tact and diplomacy.
• Combined strengths in technical knowledge/skills and business acumen.
• Must think strategically about product and business issues.
• Proven experience successfully operating in a global, highly matrixed environment is required.
• A self-starter with strong analytical skills, prioritization skills, initiative, and superior attention to detail.
• Perseveres and works through challenges to achieve success.
• Action and results oriented. Able to execute complex programs independently.
• Ability to motivate and inspire others to collaborate effectively.
• Project management experience with both waterfall and agile methodologies. Familiar with roles such as scrum master, system and software architect, product manager and product owner.
• Outstanding oral and written communication skills to communicate equally well with software and hardware engineers, product managers, and executives.
• Strong preference for those with demonstrated experience working with or managing suppliers (Asia based).

Supervision

• This senior role does not have any direct reports.

Working conditions

• Based in North America (location is flexible but working out of our Calgary or Seattle office is strongly preferred).
• Fast-paced work environment with a highly interactive group. You will be expected to work within that environment while still delivering on your job objectives. We expect that you will contribute to your projects and those of the broader group.
• Able to travel internationally (up to 20%).

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