Help us boldly shape retail in Canada

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business – and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

The DC Hardware Support role combines traditional Workstation Services accountabilities with the specialized knowledge of Supply Chain processes and devices. Accountabilities will include deployment, support and management of client facing computer technology within the Supply Chain Offices as well as the Distribution Center work areas. Devices include, Thin clients, Tablets, Barcode Scanners, Impact & Thermal printers, and many other technologies.

The position is heavily focused on 2nd level support, and maintenance and inventory of the CTC workstation environments. This role includes on-going technology refresh and asset management initiatives as well, participate in technology planning, development, and deployment projects.

This candidate works in a Warehouse environment and will work on a rotating shift covering 7x20 (5:45am-1:45am) and requires travel between facilities in the GTA (Brampton, Bolton, Vaughan, Mississauga).

You must have access to a vehicle and a valid class G drivers’ license.

What You Will Do

• Provide 2nd level incident support and resolution in a 7x20 operation

• Deploy hardware and software technology to meet business requests

• Participate in technology management processes, including technology refresh, asset inventory, configuration management

• Participate in bi-annual Preventative Maintenance Program (PMP)

• Enhance the technical expertise of peers via the development and delivery of product training to peers, and the creation and maintenance of documentation

• Provide ad-hoc training as required to support client needs

• Participate in business and IT projects

Project objectives:

• Testing/Validating multiple devices required for deployment

• Imaging/configuration of multiple device types

• Asset/Inventory management

• Organizing device deployment

• Working closely with PM and Business staff

• Documentation of process

• Network mapping and management

• Network patching and working with Vendor to ensure connectivity

• Decommission/removal management of expired devices

What You Bring

• A+ certification is required

• Post-Secondary education, preferably in Computer Science

• Experienced Knowledge of technology diagnosis and repair

• Solid understanding of standard client/server, networking, and Internet fundamentals

• Superior customer service and communication skills

• Familiarity with enterprise class incident management tools (ServiceNow, Remedy)

• Experience with technologies used in management and deployment of Window environments

• Proficiency in Microsoft Office – Windows, Outlook, Microsoft SMS/SCCM

• Ability to lift equipment up to 40 lbs.

Nice To Have:

• Network+, Security+

• ITIL foundations, Microsoft certification (MCITP)

• Wyse Device Manager

#LI-GS1

Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Best Managed Companies .

To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn .

Canadian Tire is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.