SUZUKI CANADA INC.

JOB DESCRIPTION

Location: Barrie, ON

Job Title: TECHNICAL SPECIALIST

Reports to: Manager, Service Operations

Date: September 2020

OVERVIEW

The Technical Specialist is a primary contact between the Suzuki dealer network and Suzuki Canada for technical, warranty and aftersales service matters. This position is to provide timely and positive assistance to the dealer network and Technical Service Managers with technical troubleshooting and includes follow-up through the full process of customer vehicle repair.

ORGANIZATIONAL STRUCTURE

This position is based at the Barrie office, with travel to other regions as required to support the dealers and Technical Service Managers. This position reports directly to the Manager, Service Operations and works within the Service Department consulting with the Dealer network on all technical service and warranty matters in the Canadian marketplace.

NATURE AND SCOPE

The Technical Specialist will respond to all dealers’ technical, service and warranty inquiries through email and through the Suzuki Canada technical toll free hotlines. This position requires that the incumbent has and maintains a current and detailed knowledge of Suzuki technical product information through participation in Suzuki technical training seminars, participation in the master technician program, review of information found in service bulletins, service manuals and other literature. The Bilingual Technical Specialist must manage multiple assignments in a timely and professional manner and perform all duties in a results-oriented and measurable manner.

SPECIFIC ACCOUNTABILITIES

· Provide phone and email support for all technical and warranty issues where diagnostic assistance or instruction is required.

· Provide timely response and action to Dealer or Internal requests for technical information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.

· Assist SCI Customer Relations in resolving product issues related to owner complaints or other customer issues.

· Assist dealers as necessary to obtain needed parts, resolve product technical or customer issues.

· Support the research and preparation of Field Technical Inspection Reports (FTIR).

· Accurately document all details of Client contacts in the appropriate database

· Assist in installation, testing, evaluation and reporting on parts/accessory installations.

· Attend Corporate consumer shows and dealer meetings to assist in preparation, set up and /tear down of Suzuki products.

· Cooperate in the completion of all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.

EXPERIENCE, COMPETENCIES AND SKILL

Minimum College diploma and/or, provincial certification for motorcycle mechanics.

• Minimum 3 to 5 years of technical work experience with motorcycles, all-terrain vehicles and outboard motors. Experience with personal watercraft, snowmobiles or automobiles is an asset.
• Suzuki product knowledge is an asset, although product training will be provided.

• Excellent verbal and written communication skills in French and English preferred
• Excellent Microsoft Office skills required, specifically Excel required

• A valid driver’s license is a job requirement and a motorcycle operator’s licence and boater pleasure craft operator card are also required.

Job Types: Full-time, Permanent

Salary: From $50,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
We have implemented several new safety protocols such as wearing masks, routine hand sanitization, and updated workstation sanitization along with physical distancing.

Experience:

• motorcycle mechanic, ATV and outboard repair experience: 5 years (Preferred)

Location:

• Barrie, ON (Preferred)

Work remotely:

• No

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