The Opportunity:

The Technical Writer will be responsible for the development and maintenance of consumer technical publications, including best-in-class owner’s and assembly manuals, product marketing bulletins, product feature copy, and all other consumer-facing technical content.

The Technical Writer will work closely with the Product Development, Product Marketing and Customer Experience teams to ensure consumer-friendly, well-thought-out, and easy to understand documents are being shared with our customers. They will strive to continuously improve our publications through monitoring of user feedback and relevant competitive analysis and will ensure all internal and external parties are made aware of any changes to our product or accessory lineups throughout the product lifecycle.

Your Top Priorities:

• Creates, updates, and refreshes all Norwood and Frontier product manuals
• Assembles and uses products, in order to gain a better understanding of the process, and then uses that experience to design assembly and operational instructions
• Assists the Product Marketing team in the creation of product marketing bulletins, features/benefits content, short and long-form descriptions, and various other technical consumer publications
• Translates technical knowledge into easy to read, consumer-friendly language
• Gathers feedback from online forums, customer comments and other customer interactions to understand common difficulties and make continuous improvements to technical publications and manuals
• Reviews and actions customer and internal edits throughout the ever-evolving life cycle of the technical publication
• Utilizes Adobe Creative Cloud (InDesign, Illustrator, and Photoshop), in collaboration with the Graphic Designer, to design and develop manuals and consumer documents, including relevant photos/illustrations
• Understands personas use and correct voice when adapting communications to various audiences, platforms, and situation
• Keeps relevant parties, both internal and external, aware of changes to products, including new, updated and discontinued products and accessories
• Conduct regular competitive analysis and scanning to ensure we are maintaining our spot as a global leader
• Learn all operational and technical aspects of Norwood equipment and competing equipment
• Assist with customer inquiries as they relate to the assembly and operational instructions
• Other duties that may be assigned as required

What it Takes to Succeed:

• 3-5 years experience in a similar role
• Post-secondary education in technical writing or mechanical design/engineering an asset
• Mechanical aptitude and comfortable working closely with tools and heavy equipment
• Expert written communication skills, with good working knowledge of spelling/grammar
• Excellent Microsoft Office skills
• Basic knowledge and experience in Adobe Creative Cloud (InDesign, Illustrator, Photoshop)
• Basic experience using Solidworks or other CAD software, an asset
• Keen understanding of how to use photos and short form copy to represent the assembly and use of our products in a way that is simple for our customers to interpret
• Comfortable working with technical terminology
• Basic DLR photography experience, an asset
• Exceptional attention to detail
• Experience working with consumer goods within a manufacturing/fabrication environment, or working with heavy equipment or forest/farming equipment would be an asset
• Passion for sawmilling or wood-processing, an asset
• Must be available to work in the office

Get to know Norwood:

Find a career you love in a dynamic, fulfilling, and supportive environment that offers incredible opportunities for personal and career growth.

Norwood Industries Inc. is an outdoor equipment lifestyle brand company and leading designer and manufacturer of portable sawmills sold throughout North America and in over 100 countries worldwide. Our mission is to empower resourceful people everywhere to build their best futures through wood and their natural environment.

We have been growing exponentially fast for many years. As we do so, we are welcoming on board talented, passionate and driven team members who are excited to be part of this remarkable journey. We are at an incredible time in our evolution, and this is just the beginning as we create our future – just like our customers are creating theirs when they use a Norwood or Frontier sawmill to bring their dreams to life. Make your mark with Norwood Sawmills.

For more information, visit https://www.norwoodsawmills.com/en_ca/careers.

What’s in it for YOU:

• Competitive compensation package – Certified Living Wage Employer (Champion)
• 3 weeks of Paid Time Off (PTO) for full-time team members
• Comprehensive health and dental benefits plan – including a commitment to mental wellness and a flexible Health Care Spending Account
• Life insurance and disability coverage
• Employee and Family Assistance Program (EFAP)
• Employee Excellence Program – recognition & rewards
• Employee merchandise store
• Employee referral program
• Social committee events
• Perkopolis membership

We thank you for your interest in our position! Only those applicants who are selected for interviews will be contacted.

At Norwood we are dedicated to fostering a diverse, inclusive, and authentic workplace which empowers resourceful people to build their best future. No matter who you are, where you are from, who you love, your faith, ability, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at Norwood. If you have any requests or requirements to support you throughout any part of the recruitment process, please let our Human Resources team know.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. If you are passionate, collaborative, and resourceful, you may be just the right candidate for this or other roles.

Norwood is proud to be a Certified Living Wage Employer (Champion) and Health & Safety Excellence Program member.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Oro-Medonte, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally eligible to work in Canada?

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