At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

User Experience Designer

Job Title: UX Designer Reference Number: 117391

Location: North Vancouver Employment Type: Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2023/02/27

Position Highlights

The User Experience team is hiring two UX Designers to support the customer and user insights to inform design requirements

on various channel platforms.

Key responsibilities:

• Conducts user experience research, including user testing, qualitative and quantitative studies, to understand behaviours,

perceptions and expectations, to inform experience requirements.

• Consolidates, synthesizes and interprets results of research to provide actionable design recommendations to business

stakeholders.

• Works with internal stakeholders to create high-level conceptual designs to articulate business vision, as it relates to the overall

customer experience.

Uses discipline specific tools and approaches to support the visualization of desired customer interactions and experiences

(e.g., low and high fidelity wireframes, interactive prototypes, process flows and customer journey maps). Ensures a consistent

user experience across all services and channels.

• Provides analyses of user behaviors and trends to measure success of customer-facing services, including actionable

recommendations to consider for implementation in future.

Position Requirements

The above requirements would typically be met through completion of post-secondary education in a relevant field plus 2-5

years of progressively responsible experience in the field of user experience.

Position Information

What we offer

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits. The salary for this

position is $69,463.51 annually / $2,671.67 bi-weekly / $38.16 hourly.

• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role.

• Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in

balancing their career and family commitments.

• COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety

and wellbeing.

• Engaging Culture: We promote an inclusive and diverse work environment.

Only candidates legally entitled to work in Canada will be considered for this position.

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