UX ARCHITECT - DESIGN AND RESEARCH

Winnipeg, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

This is an exciting opportunity for a highly motivated, dynamic individual who has an interest in UX design, technology, solving
problems, and wants to help shape Manitoba Hydro into a more responsive, trusted, customer-centric organization.

Under the general direction of the Manager, Customer Data Analytics & Research, the UX Architect will have a critical role in driving
the success of the Customer Experience. This role will be a subject matter expert in human centered UX design, user research, and
plays a pivotal role in the design and development of efficient and intuitive customer experiences. The UX Architect will develop
business strategies and provide critical advice to internal teams to ensure all customer touch points across digital and analog
channels deliver customer-centric experiences for every customer. This role will impact all aspects of the customer experience; from
service design, content/information architecture, and UI and UX of digital experiences.

Of note: This role is not a UX Engineering (IT) role that involves advanced programming or coding skills to develop a new digital
product (e.g. a functioning website or digital applications).

Responsibilities:

• Responsible for designing products and services that consider the full and complex range of users' cross-channel touchpoints,

• Lead projects that require collaboration across multiple teams (such as Marketing, Communications, Customer Experience,

• Set and lead the enterprise UX design and research strategy to ensure UX best practices are embedded in our ways of

• Conduct user testing (such as usability testing or interviews) to better understand customer needs, pain points, and

• Connect user needs and designs to business objectives to ensure that recommendations drive both the business and the

• Demonstrate and support innovation and creativity in resolving customer and stakeholder issues by implementing new

• Facilitate design-thinking workshops with employees across all business groups and levels of the organization to identify

• Complete hands-on information architecture design and analysis such as creating site maps and conducting tree testing and

• Design content for communication and product designs that are user-friendly and on brand, ensuring an excellent customer

• Create relevant artifacts, such as personas, journey maps and service blueprints to capture the ideal or current state of

• Ensure the adoption of new industry trends to enable Manitoba Hydro to deliver excellent customer experience. Understand

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56651627-01

accessibility criteria and design according to best practice.

Qualifications:

• Completion of a four-year university Degree in a related discipline from an institute of recognized standing, plus four years of

• Completion of a two-year Diploma in a related discipline from an institute of recognized standing, plus six years of directly

• Expert knowledge of human-centered design methodologies and practices.
• Understanding of front-end development (HTML, CSS) and comfortable talking to developers about the details of design

actionable insights for process owners and management to understand the current state and opportunities to improve the
customer and user experience.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $40.04-$55.25 Hourly,
$76,728.86-$105,875.12 Annually.

Apply Now!

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is JANUARY
10, 2023.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations
during the recruitment process.