Customer Service

• Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:
  • Maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff.
  • Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.

Operations

• Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies.
• Ships returns and completes proper paperwork.
• Reconciles inventory differences.
• Prepares merchandise for filing, sorts and fills merchandise carts for the retail floor.
• Is responsible for garbage disposal, cardboard recycling, and the disposal of broken products in accordance with store policy.
• Processes damaged and returned claims.
• Repairs broken packages as needed.
• Reports stolen and damaged goods to Management.
• Operates computer and scanning tools, and enters all relevant coding in Canadian Tire systems.
• Handles dangerous goods and hazardous products according to established procedures.
• Plays an active role in the warehouse team by openly sharing opinions and ideas on how to improve the warehouse, and by participating in meetings and all training as required.
• Engages in learning activities and listens to feedback to improve their own abilities.
• Complies with company, store, and warehouse policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

• Ability to work with minimal supervision.
• Basic math and computer skills.
• Ability to work in other areas of the store is an asset.
• Certification in operating warehouse equipment is an asset.
• Work experience in a warehouse/distribution environment, in a Canadian Tire store, is also considered an asset.

Successful candidates will demonstrate the following competencies:

• Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
• Results-oriented individual.
• Effective written and oral communication skills.
• Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to resolve retail and/or customer issues.
• Ability to adapt and cope with challenging and changing situations.
• Positive attitude, punctuality, and solid work ethic.

• Next levels: Merchandiser, Supervisor, Warehouse Manager and Promotions Manager.
• Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.
• Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).

In compliance with the store’s Health and Safety Policies and Procedures:

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
• Lifting and turning repeatedly throughout the shift.
• Lifting and twisting above the shoulder, from the floor to shoulder, and floor to waist.
• Ability to go up and down a ladder and stairs while carrying merchandise.
• Walking and carrying things at the same time and pushing/pulling, as required.