The Warehouse/Shipping Supervisor is responsible for leading the warehouse logistics to maximize storage capacity, inventory rotation, inbound & outbound orders schedule and the fill rate to customers orders is achieved. Works closely with the Production Planner, Production Manager to achieve productivity KPIs.

Shipping & Logistics Procedures (5S Management)

• Communication to all parties of delayed inbound or outbounds timely: Scheduler, Production, CRM, Logistics.
• Creates outbound orders and provides pick sheets and shipping documentation to warehouse employees, maintains, and updates the dock calendar accordingly.
• Review shipments and generate packing slip and bill of ladings.
• Contacts internal logistics or external carriers on trucks running late, missed appointments and other issues.
• Participation in 5S improvement initiatives.
• Ensure a clean and organized workspace by embodying and performing the 5S’ Sort, Set in Order, Shine, Standardize and Sustain.

Warehouse Scheduling

• Schedule and oversees storage, air tempering, blast freezing, shipping, and receiving.
• Ensure that all scheduled Inbound & Outbound shipments are on time and accurate, regularly consult with production supervisors in relation to the schedule too.
• Maintains and develops the in/out scheduling for all product and inventory.
• Focus on maximizing staff utilization; revise schedule/plans as flow requires.

Inventory Control & Management

• Loading & Unloading of Trucks.
• Focus on space management to ensure full utilization.
• Receiving all materials accurately and in a timely fashion, coordinate inventory transfers with related departments.
• Maintains inventory and controls by conducting scheduled physical counts and reconciling discrepancies.
• Move inventory throughout the warehouse as directed, ensure all product is organized efficiently performing departmental housekeeping organizing floor space adhering to storage design principles.

Customer Support & Order Fulfilment

• Coordinate inventory transfers with customers.
• Provides verified receiving records to internal customers within one hour of the physical receipt or shipment.
• Informs/sends any other information to customers as required.
• Maintains and improves customer service request system.
• Responds to internal customer request(s) for information/actions, responsible for customer service email requests.

Warehouse Team Performance

• Sets and evaluates job expectations for dock and warehouse employees.
• Actively assign personnel to warehouse duties as needs permit.
• Plan daily duties and monitor employees to meet safety, quality, and efficiency standards.
• Train workers and develop them over time.
• Delegate and match tasks to skills using the right employees.
• Provide direction to the workers, including controlling labour and break times assigning.
• Encourage team performance; motivate employees, recognize strong team performance.
• Communicate effectively, give feedback, and do proper handover.
• Surpass set targets.

Safety Protocol & Compliance

• Maintain all manufacturing and warehouse equipment to ensure it remains in good, working condition.
• Ensure a safe working environment utilizing consistent practice of health and safety procedures.
• Assist with the development guidelines and protocols for working safely.
• Monitor employees work and performance to ensure compliance with safety guidelines and practices.
• Follow and adhere to company guidelines on safe work practices (GMPs and SOPs) especially with shipping, receiving and transfer of product/goods.

Paperwork & Documentation Management

• Loading & unloading of trucks to be documented accurately.
• Ensures accurate and timely entering and publishing of data for warehouse transactions and all items entering/exiting the facility (i.e. receipts, shipments, transfers, etc.).
• Saves electronic copies of all inbound/outbound paperwork to company server, send all required physical paperwork to front office for filing.

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