Corporate Support Team Manager Job at Imperial Dade
Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S and Canada. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.
Responsibilities:
- Lead and manage a team with 9+ Account Management Coordinators. Duties include but are not limited to managing product codes, maintaining customer specific inventory reports, supporting customer special programs, and processing and sourcing new and existing items, implementing cost changes.
- Responsible for growth and development - motivate, train, coach and continually work on expanding the skills of all team members.
- Empower Account Management Coordinators to execute on administrative tasks related to operational activities in accordance with company policies and customer contracts.
- Responsible for implementation of departmental and individual performance goals and ensure team members are working toward these goals.
- Lead large and complex projects and ensure the successful onboarding of new customers.
- Focus on establishing and improving processes and procedures.
- Liaise with internal teams such as Program Management, Sales, Customer Experience, Pricing, Product Integrity and Finance to analyze feedback, resolve issues, and develop areas for improvement.
- Act as subject matter expert in corporate sales processes and customer requirements.
- Lead team meetings, communicating changes within the department and providing updates on Imperial Dade’s goals and objectives.
- Work on special projects or other tasks as assigned.
Qualifications:
- Exceptional communication skills (active listening, verbal and written).
- High level of detail & quality of work output; exceptional decision quality.
- Proven problem-solving skills.
- Works well under pressure, proven ability to excel in a fast-paced environment.
- Proven ability to recognize, analyze and resolve issues.
- Demonstrates a collaborative and influential approach working with others.
- Advanced in using Microsoft Office with an emphasis on Excel and Access, advanced knowledge of Microsoft Word & Outlook.
- Demonstrates a willingness to learn and has the ability to adapt to change.
- Knowledge of Imperial Dade specific customer programs and program requirements an asset.
Required Experience/Education:
- Bachelor’s degree or equivalent relevant experience preferred.
- Supervisory or team lead experience preferred.
- Prior experience in customer experience or related field preferred.
- Industry experience preferred.
At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance, and a generous Paid Time Off Package.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
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