CSR - Customer Service Representative Job at WAT
Job Responsibility
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Work with colleagues when necessary to resolve customer complaints.
- Learn about the services inside and out to be able to answer any questions from parents/customers.
Required Skills and Qualifications:
- Communication skills like a pleasant demeanor and ability to work with multiple personalities
- Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
- Patience to be able to stay calm in an intense environment
- Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- Leadership skills like being able to help lead or manage a team of other Customer Service Representatives
Job Type: Permanent
Pay: $39,000.00-$40,000.00 per year
Benefits:
- RRSP match
Schedule:
- Monday to Friday
Ability to commute/relocate:
- CONCORD, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
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