Role summary

Ottawa Anglican Day Programs are seeking a Director of Operations to lead the operational delivery of programs serving people who are vulnerably housed or homeless. Reporting to the Executive Director, you will oversee the execution of the strategic plan and be accountable for the operation of services and programs in three centres: The Well, St. Luke’s Table, and Centre 454. The ideal candidate must have a passion for work in the social services sector and for our mission to create an inclusive community, where no one is marginalized and everyone is valued and supported. This is an exciting opportunity to contribute to the development of our agency and to make a real impact on services in our community.

Duties and responsibilities

Operations:

• Responsible and accountable for the operational success of our programs, balancing competing needs and ensuring contract compliance and the highest level of service delivery and consistency across programs.
• Develops programs, strategic initiatives and budgets in line with the strategic plan
• Effective and efficient supervision of the managers and staff to deliver the services according to defined standards.
• Ensure that programs and services are executed within budget.
• Responsible for the centres’ workflow and operational efficiency.
• Develops programs and services that are responsive to the needs of the people we serve.
• Ability to coordinate and integrate the resources of the three operations.

Leadership:

• Supports the Executive Director in a leadership role as a key member of the management team, providing advice, addressing issues, and contributing to annual and long-term plans.
• Lives and communicates the vision and mission of the Ottawa Anglican Day Programs.
• Imbues a strong service orientation in dealing with people who use our services.
• Ensures the performance, motivation and professional development of managers and staff in their roles; provide effective supervision and coaching.
• Leads the recruitment of talent to ensure that programs are appropriately staffed.

Policy Implementation:

• Responsible for the implementation of the policies and standards of operations to ensure effective delivery of services to participants.
• Implements Health and Safety policies for the safety and well-being of staff, participants, volunteers, and visitors.
• Ensures that programs are compliant with all relevant legislation.
• Collaborates with Human Resources to develop policies and procedures to ensure proper conditions of employment are maintained.

Knowledge and skills:

Education

• A bachelor’s degree in Social Work/Social Service, Community Development, Community Work, Philanthropy and non-profit leadership, or any relevant discipline or any bachelor’s degree combined with relevant experience doing community programs and services.
• Minimum of 5 years managerial experience, leading people and implementing programs, preferably in a non-profit organization.

Knowledge and experience

• Knowledge of homelessness and related issues would be an asset.
• Demonstrated experience with budget development and program evaluation.
• Numerate, with the confidence to organize data collection and analysis in the context of program evaluation and development.
• Knowledge of harm-reduction, trauma informed services and other theoretical frameworks related to social work or social support.

Skills and Competencies

• Proven leadership skills in managing teams and implementing various programs.
• Excellent interpersonal skills, including coaching people for development and improvement.
• Excellent communication skills, both oral and written. Communication skills in French language would be an asset.
• Organized with strong attention to details.
• Results-oriented mindset with the ability to effectively manage multiple and competing priorities.
• Ability to work under pressure
• The ability to deal with people sensitively, diplomatically, and professionally at all times.
• Strategic thinker, strong analytical and problem-solving skills, and a sound decision maker.
• Ability and desire to work with diverse populations, including at risks individuals.

Contacts

• Internal Stakeholders: Community Ministries, Parishes, Sr. Staff at Diocese, Management Board of OADP.
• External Stakeholders: City of Ottawa, Colleagues in the non-profit sector, etc.

Other requirements:

• Must be willing to provide reference checks from previous work and to undergo police clearance for a criminal background check; both must have results to the satisfaction of the Diocese.
• Must be willing to regularly visit the three Ottawa centres being supervised by this position.
• Must be willing to work full time at 37.5 hours per week. May include occasional evenings and weekends, depending on operational requirements.

Where to submit your requirements:

Submit your resume by applying to our site provided here.

Deadline is on 18th January, 2023 .

Interviews will be held the week beginning 23rd January, 2023 .

The Anglican Diocese of Ottawa is committed to accessibility, values diversity and is committed to providing equal opportunities in employment and to protecting the human rights of its employees. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Salary: $85,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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