About This Opportunity

The primary purpose of this position is to provide Field Service in the Commissioning of new Digital LED signs and the On-Site Service (break-fix) and Preventative Maintenance of Digital LED signs.

The primary responsibilities and duties include; but are not limited to:

• Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
• Commissioning and Service of new LED Signs: On-Site locations across Ontario.
• Priority Break/Fix: On-Site locations across Ontario. On-site parts replacement of LED modules, power supplies, or controllers as required to repair sign.
• Maintain customer satisfaction ratings based on criteria established by the company.
• Input service call information into the Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter the required information into drop-down menu fields to facilitate the gathering of service and product performance metrics.
• In doing the above activities, create a positive customer experience while meeting company standards pertaining to the quality of work performed and in compliance with company policies, procedures, legislation, regulation, and directions and identify non-compliance for resolution.
• Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace
• Other duties as assigned.

Requirements / Qualifications:

• 5 + Years Experience in Field Service and Maintenance.
• Experience in working at heights and operating a bucket truck and scissor lifts.
• G Drivers License
• Working at Heights & Lift Operator Certifications is considered an asset
• Ability to work independently to suggest and implement solutions for issues encountered in the field.
• Solid understanding of networking (Hardline, Wireless, and Cellular).
• Solid understanding of Electrical installation and service.
• Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
• Ability to work professionally with outside service providers.

Job Types: Full-time, Permanent

Salary: From $25.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Work Location: On the road

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