Position Title: Respite Service Worker (Full-time)

BARGAINING UNIT CUPE LOCAL 5218

LOCATION: 705 Progress Rd, Scarborough, ON

WARDEN WOODS COMMUNITY CENTRE

Warden Woods Community Centre is a not-for-profit, multi-service organization that has assisted communities in Southwest Scarborough for over 40 years. Warden Woods, in partnership with the City of Toronto, operates a low-barrier, homeless respite service open 24 hours/ 7 days a week located at 705 Progress Avenue. It provides essential supports such as bedding, nutritious meals, shower and laundry facilities for men and women.

Reporting to the Respite Manager, the Respite Worker provides operational assistance and delivers Respite services to clients in a manner that reflects WWCC values. The Respite Worker is responsible for the smooth day to day operations and maintenance of the Respite/Drop-In Program, to create a safe and supportive environment for those who are homeless and/or at risk of homelessness. They may be assigned work in other program areas that may require specific skill or abilities (i.e., Recreational and Art Programs, Community Engagement, and the Front Desk Community Space).

Program Area: Housing Services

Service Delivery and Development 95%

• Manage client intake, including welcoming clients and orientation of scheduled activities and services on-site.
• Assist in reception duties including answering phones, checking voicemail, faxes, and distributing mail.
• Monitor common area activity and work with program staff and security to ensure a safe environment. Prevent, defuse, and resolve conflicts.
• Provides information and referrals to Warden Woods’ and community resources to participants. Competency establishing rapport clients to support interactions and possible case plan tasks.
• Assist with supervision of social activities and workshops on-site.
• Food Administration: makes hot/cold drinks, serves meals and snacks, monitors food safety standards, restocks supplies, and records daily statistics.
• Maintenance: Ensures that washrooms and kitchen supplies are replenished, and that surplus items and deliveries are securely stocked. Assist with light cleaning duties of common areas.
• Distributes harm reduction and hygiene kits, and TTC tokens, keep records.
• Maintain client, meal and program statistics needed for reports.

Agency Participation 5%

• Promotes WWCC values and mission while maintaining good working relationships with co-workers.
• Operates within agency policies and procedures.
• Attends meetings and participates in agency-wide fundraising and community outreach initiatives.
• Foster relationships with community partners relevant to homeless populations, nutrition, housing, mental health, and other related services.

Required Skills and Experience

• Undergraduate Degree/College Diploma in social services or related fields
• 2-3 years of related experience working in: drop-in/shelter, homeless support, crisis, substance use and /or mental health counselling; and with marginalized clients.
• Experience working from an anti-oppression, client centred approach within a community setting.
• The ability to maintain professional boundaries with clients.
• Excellent knowledge of community resources; mental heath and addiction services
• Strong mediation skills required as part of crisis intervention and conflict resolution, with the ability to work in a team environment.
• Preferred training: First Aid/CPR, crisis prevention intervention (CPI), safe food handling, conflict resolution, harm reduction/mental health, SMIS.
• Competent communication skills in English, second language an asset.
• Strong knowledge of MS Office applications, Internet, and office equipment.

Hourly Rate and Hours of Work:

• $21.11 per hour
• Shift hours (No. Of Positions)
• Afternoon Mon-Fri 3pm-11pm (1)

Applications:

WWCC is an equal opportunity employer committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, colour, religion, nationality, disability, age, or any other characteristics protected by applicable law. We encourage all qualified persons to apply particularly those who share our values and contribute to fostering an inclusive and diverse workplace. Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

Warden Woods Community Centre is a unionized workplace and employees are represented by CUPE Local 5218; this is a bargaining unit position.

The successful candidate must be fully vaccinated against COVID-19. A police reference check is required by the successful candidate prior to commencing.

While we appreciate all responses, only candidates under consideration will be contacted.

Previous candidates need not apply.

Please send resume and cover letter via e-mail only to with the subject heading: ‘Respite Service Worker’ - apply no later than Jan 8, 2023

Job Type: Full-time

Salary: $21.11 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Application deadline: 2023-01-08

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