At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

Reports To: Director, Client and Advisor Care
Department: Individual Operations Management
Term: Part time until December 2023 (ability to go full time during the summer break from school)
Schedule: 15 to 20 hours per week, flexible days
Work Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office about 25% of the time.
The Opportunity: We are looking for a detail-oriented student to join us our Claims team on a part-time basis. As the Claims Support Student, you would be responsible for supporting the Claims team for basic tasks and adhoc projects.

What you will be doing:

• Triage incoming emails to the Claims team to prioritize work, provide status updates, send forms and identify escalations or complex issues as required
• Process follow up request to Advisors, Claimants and Third Parties for information to proceed with claim
• Process admin tasks as required for claims team
• May also be required as time permits to aid in:
• Processing changes to Advisor contract information on the Fasat System for MGAs, AGAs, Producer Groups and Advisors
• Processing basic Agent of Record Changes and Block Transfers on Life and Annuity policies on Fasat, Ingenium and Vax
• Processing override changes, banking and pay instruction changes
• Update initial and renewal Licenses and E&O information for MGAs, Producer Groups and Advisors
• Process terminations on Fasat as directed by EL Compliance Officer, Insurance Councils and MGAs
• Independent project work as required
• Daily maintenance of dashboard information

What you will bring:

• Enrolled in post-secondary education
• Analytical mindset; we are looking for someone who enjoys working with numbers
• Ability to thrive in a fast-paced environment while working with tight deadlines and multiple priorities
• Great customer service etiquette paired with strong verbal and written communication skills
• Strong computer skills, proficiency in Microsoft 360 applications including Word and Excel
• Ability to support team goals and targets combined with ability to work independently
• Key attention to detail and a focus on maintaining accuracy

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• We value open, honest communication between team members, challenging each other to continually improve
• Employee resource groups that support an inclusive work environment
• A company subsidized cafeteria with a variety of daily options
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.


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