You're known for your expertise and knowledge in customer service, and you strive for new challenges? You're results-driven and looking for a career where you can grow professionally? If you said yes, we have an excellent career opportunity for you within the Nordia team! Add to that a competitive wage and the opportunity to work from home; now that's an offer you don't want to miss!

We're looking for passionate people who enjoy working with technology to join the friendly Mobility Loyalty team of Nordia Toronto. As a customer service representative, you will interact daily with the clients of Canada's largest telecommunications company. If you're looking for an exciting career that is anything but dull, look no further!

What we offer:

• 
  Competitive base salary of $20.19/hour after training (includes a $3.25/hour premium on worked hours);
• Performance-based incentive;
• Weekend premium
• Fully paid training and all the support you need to succeed;
• Ability to work in the following time-slots:
  • Monday to Friday: 7:00 am till midnight; EST
  • Saturday and Sunday: 8:00 am till 9:00 pm. EST
• Complete benefits plan after six months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Great discounts on telecommunications products and services.
• This position offers the possibility to work from home, but you can also work on-site according to your preference.
• Eligibility criteria:
• Must reside with the hiring location.
• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.

• Assist clients regarding their mobility products;
• Take pride in creating a fantastic customer experience by ensuring that customer needs and expectations are satisfied on every call;
• Be friendly and empathetic: a good listener who can establish a relationship of trust with customers.

• 
  Excellent oral and written communication skills.
• High school diploma or the equivalent, completed;
• Previous experience in a customer service or sales environment;.Tech-savviness - You're passionate about technology, and you enjoy talking about it;

Why Nordia?

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2022 internal survey, our employees confirm it: 85% of them would recommend Nordia as an employer to their family and friends! In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2022, and received a Dunamis Award recipient for our excellence in human resources.