Job Description: Our progressive, growing company is looking for a Front Desk Receptionist to join our team. The ideal candidate for this position will have a background in hospitality and customer service, but will also be willing to perform routine clerical tasks. Our client is interested in hiring a detail-oriented professional with the ability to pay attention to detail and make quick decisions during high-pressure situations.

Duties and Responsibilities:

Taking, cancelling and changing room reservation requests.

Investigating and resolving customer complaints or questions.

Answering telephone calls, provide information to callers and relay messages.

Processing guest departures including calculating changes and receiving payments.

Maintaining an inventory of reservations, vacancies, and room assignments.

Answering inquiries about the hotel and its services throughout the telephone, email or in-person.

Handling wake-up calls and a myriad of other guest requests.

Skills and Qualifications:

Strong written and verbal communication skills.

Good time management skills and ability to multitask.

Read, write, listen, and speak English fluently.

Excellent organizational skills and attention to detail.

Ability to creatively solve problems.

Maintaining a well-groomed and professional appearance.

Flexibility to work in a fast-pace environment.

Candidate must be located in Moosonee.

Relocation fees for immigrants will be paid for by the company, as well as low-cost housing.

Job Types: Full-time, Part-time

Salary: $18.00 per hour

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evenings
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Moosonee, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

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