The Office Administrator acts as the first point of contact at the WorkBC Center for clients, employers and the general public. In this role, the Office Administrator ensures that clients are directed to the correct stream for WorkBC services. The Office Administrator is also responsible for ensuring that data entries for clients’ information are completed on a regular basis in the Integrated Case Management system.

What you’ll be doing:

• Reception duties including greeting clients on the phone and in-person, providing referrals to other community resources

• Support clients in completing the Online Employment Services application process

• Support staff and clients with administrative tasks such as booking appointments, data entry, photocopying, faxing, answering phone inquiries, correspondence, purchasing supplies and petty cash reconciliation

• Maintain internal administrative procedures such as data collection, monthly inventory and client tracking

• Input, edit, and update client information in the Integrated Case Management system and complete invoices and billing

• Transfer data between different software applications, verifying accuracy and completeness

• Follow-up with job sustainment clients in a timely manner to confirm employment status and details and ensure clients receive the appropriate support

• Assist with purchasing procedures i.e. ordering, monitoring, and tracking

• Adhere to onsite Health and Safety Procedures

• Other duties as assigned

What you’ll need:

• We are looking for an outgoing people person with outstanding customer service skills who will make all clients feel welcome

• Excellent administrative and computer skills including Microsoft Office Suite

• Attention to detail, quick and high accuracy data entry

• Ability to prioritize and manage multiple competing demands

• Strong communication and interpersonal skills

• Comfortable working with diverse clients in a busy employment center

• Ability to develop and manage office procedures and systems

• Previous experience in WorkBC is an asset

• Ability to speak a second language is an asset

• A valid clear criminal record check (including working with vulnerable populations) is required

• The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

What we offer: We offer our eligible employees the following benefits as part of their total compensation package:

• extended medical and dental benefits

• a defined benefit pension plan

• flexible working arrangements for applicable positions

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

• free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

• a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.