PC Support Technician (Part- Time)

Waterloo Regional Police Service

Hours of Work: 0-30 Hours per Week

With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a Permanent Part-Time PC Support Technician. The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern Ontario that offers the unique combination of a growing urban centre surrounded by four rural communities. You will work in a community proud of its diversity, and within an organization focused on its people.

As the PC Support Technician…

You Will:

• 
  Respond to user questions and resolve hardware/software problems;
• Monitor master consoles, troubleshoot, and maintain computer systems and networks;
• Ensure all calls are resolved in the minimum amount of time;
• Test new equipment, install upgrades to software and hardware and creates, maintains and configures user databases and systems, if required;
• Delivers personal computers, sets up and instructs staff on operation; conducts preventative maintenance of personal computers;
• Supports and troubleshoots the IP camera hardware and software;
• Create, maintain and configure user databases and systems;
• Provide back-up support for Bell Communications System;
• Maintain various printers and conducts various setups;
• Load computer program software from networked and physical sources;
• Support the E-Disclosure process, including trouble shooting errors and assisting with video and document transfers;
• Access and maintain a variety of confidential information and files to respond to request for information; and
• Provide assistance and technical support to other members of the IT department.

You Have:

• 
  Knowledge of troubleshooting, diagnosing and repair of problems in computer equipment, software/hardware and operating systems and applications, plus network administration, normally acquired through the attainment of a certificate or diploma in computer science, or equivalent education from an accredited university or community college;
• Two (2) years’ of related experience in information technology is required, an equivalent combination of education and experience will also be considered; current A+ certification is required;
• Skills in the operation of a personal computer and basic knowledge of software programs, such as Microsoft Office with basic keyboarding skills;
• Working knowledge of Windows and Mac operating systems, Transmission Control Protocol/Internet Protocol (TCP/IP), including configuration, mapping, security and troubleshooting;
• Communication and customer service skills are required to provide suggestions and explore solutions to resolve end user computer related problems; to clearly and concisely provide explanations to assist end users with different levels of technical understanding; and
• A valid Class ‘G’ Ontario driver’s licence with no more than six (6) demerit points.

You Are:

• 
  Able to respond to help desk calls for assistance in a timely manner;
• Able to travel to various locations within the Region and occasionally outside of the Region;
• Able to meet police security clearance requirements and to maintain confidentiality;
• Able to participate as an effective team member and to support and project values compatible with the organization;
• Able to write and update user manuals and technical reports and produce computer-generated reports as requested; and
• Able to read and comprehend technical journals, periodicals and catalogues to remain current in information technology.

Why join WRPS?

• 
  Ongoing professional development
• Dynamic, exciting work environment
• Strong, supportive leadership
• Employee fitness and wellness programs
• 2023 hourly rate: $39.80

If you’re interested in this position, please apply online by January 20, 2023

Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.

As a condition of employment all new members of the Waterloo Regional Police Service are required to provide proof of full vaccination, prior to commencing their employment, for any virus or communicable diseases arising from a declared pandemic/epidemic (e.g. Covid-19), and must do so for any vaccinations required after their first date of employment. Applicants who are not able to be fully vaccinated as a result of an accommodation requirement pursuant to the Ontario Human Rights Code, are required to disclose this to the Human Resources Advisor coordinating the hiring process, and to provide any information requested in support of an exemption request.

If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca.

Diversity through inclusion – we are an Equal Opportunity Employer.

We thank all applicants; however, only those selected to move forward will be contacted.