Location:
22196 50Th Ave, Langley, British Columbia, V2Y 2V4

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?
SUMMARY:
To provide prompt and superior customer service at the retail postal outlet.

DUTIES & RESPONSIBILITIES:
Customer Service

• Provides superior and efficient customer service
• Answers enquiries and resolves customer complaints regarding postal services
• Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation
• Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
• Ability to upsell and recommend postal services and promotions to all customers

Loss Prevention

• Ensures loss prevention systems and procedures are performed according to guidelines
• Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures
• Maintains proper security of cash and mail

Operations

• Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation • Maintains and controls the cash register in the department in compliance with policies and procedures

General

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the department
• Perform other duties as required including Cash duties

QUALIFICATIONS
Planning, Judgement and Decision Making

• Problem solving to ensure customer satisfaction
• Plan work to maximize efficiency and minimize costs
• Troubleshoot cash and tally differences
• Experience with registration and postal authorization issues

Experience

• Customer service oriented
• Effective verbal and written communication skills
• Computer literate
• Register Skills
• Organized and detailed oriented
• Efficient time management skills
• Ability to work in a fast pace environment
• Ability to work independently and as part of a team
• Commitment to providing customer service

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Job Types: Part-time, Permanent
Part-time hours: 16-24 per week

Salary: $15.75-$18.00 per hour

Benefits:

• Company events
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Application question(s):

• Your availability must be open enough that you can be scheduled for at least 16-24 hours per week. The Post Office hours at this location are as follows:

Sunday 10a-2pm
Monday-Friday 830am-9pm
Saturday 10am-5pm

The majority of the available shifts are evening and weekends. Are you available for 16-24 hours for these times?

• Have you included a daily break down of your availability either on your resume or application? Any applicants who fail to include a detailed break down of availability will not be considered for the job.

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