FULL-TIME SERVICE ADVISOR POSITION - METRO TRUCK GROUP, HAMILTON LOCATION.

The Metro Truck Group of Companies is a full range service centre for all heavy truck and trailer needs. Our service departments provide 360° Full Circle Care on all makes and models, offering 24-hour service six days a week to help maximize our customers up-time. As our trusted brand continues to evolve, we are looking for an Service Advisor to join our team at our head office and elite certified dealership residing in Stoney Creek!

The Service Advisor is a central role within the company as they are our primary contact for our service customers, and contribute to the operational effectiveness of the service department. Always ensuring we maintain a high level of customer service while enhancing the sale of labor, parts and providing recommendations.

We pride ourselves on being a leader in the Heavy Truck industry and are looking for a motivated, team-focused & organized individual who prides him/herself on a job well done to join our team!

What We Have to Offer:

• Competitive wage based on skill/experience (to be discussed at the time of the interview)
• A fast paced and energetic work environment
• Clean, well maintained modern facility
• Boot Allowance
• Team oriented company culture
• In-house training and development
• Company provided benefits package
• Company provided Employee Assistance Program
• Company matching RRSP/DPSP

Main Duties Include (but are not limited to):

• Greeting and scheduling customer appointments while maintaining top level customer service
• Give the customer an approximate time when the vehicle will be coming into the shop
• Following up with progress of each repair & contact customers by phone regarding any changes to the estimate or the time quoted
• Enter repair order information into schedule including promise time.
• Handle all telephone inquiries & return messages promptly and courteously
• Keep active communication within the Service Department
• Accurately prepare customer write up sheet
• Communicating technical information to the customer in a simple manner
• Responsible for ordering parts and other service department needs
• Evaluate the costs and time required to perform the repairs, document, calculate, submit estimates to customers, and acquire customer approval
• Verify vehicle maintenance records, and required maintenance schedule and warranty coverage
• Determine if repairs are warranty or customer pay; issue invoices
• Work alongside co-workers and management in a cooperative manner
• Walk the yard/shop as required to ensure accuracy on repair orders and customer follow-ups
• Closing service work orders in a timely manner
• Perform work with safety as a priority and abiding by all safety policies and standards set out by the Metro Truck Group of Companies
• Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
• General housekeeping duties
• All other responsibilities as assigned

Qualifications:

• 1-3 years previous Service Writer experience
• Previous Heavy Truck dealership experience considered strong asset
• Strong customer service mindset, and overall good attitude
• Must be able to work well in a team environment and/or independently
• Ability to meet tight deadlines and effectively manage time
• Excellent work ethic with a willingness to learn
• Valid G class driver's license with reliable transportation to and from work
• While performing the duties of this Job, service team members are regularly required to stand; walk; bend; lift; climb in and out of commercial trucks

We recognize our continued success depends on the contributions of all our employees, which is why when you join our team, you will be joining a culture based on a commitment to quality, integrity and teamwork. A successful candidate will possess both excellent verbal and written communication skills, as well as a developed PC computer proficiency.

COVID-19 Precautions:

• Personal protective equipment provided/required by both staff and customers entering any Metro Truck facility
• Plexiglass barriers at all customer facing counters
• Social distancing guidelines in place, including limited travel between facility departments
• Regular sanitizing, disinfecting, and cleaning procedures in place
• Readily accessible company Health & Safety documents, procedures and up to date information

HOW TO APPLY:

• Please apply using Indeed or Company Website, submit a current resume with up to date contact information including a non-indeed email address
• Those who are selected for an interview will be contacted directly
• no phone calls please *

Location:

• 475 Seaman Street, Stoney Creek, ON.

Website:

• www.mtg.ca

The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Experience:

• service advisor: 2 years (preferred)
• customer service: 3 years (preferred)

Language:

• English (required)

Work Location: In person

Please Note :
clearvoyant.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clearvoyant.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.