You're known for your friendly personality, and you understand the importance of a well-connected household? Are you also looking for an exciting new career that will allow you to work from the comfort of your own home and enjoy your weekends off? If we sparked your interest, we have an excellent opportunity for you within our Nordia Peterborough team!

As a Customer Service Representative, you will provide an outstanding customer experience to clients while responding to their requests and queries regarding their telecommunications products and services. This is the ideal position for those who enjoy helping people and connecting with them.

What we offer:

• A competitive hourly wage of $18.44 (includes premium of $1.44 per worked hour plus a $1 Quad premium);
• Performance-based incentives;
• An opportunity to develop your sales expertise in the context of telecommunications;
• Fully paid professional training and support to help you reach your potential;
• Complete benefits plan after 6 months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Great discounts on telecommunications products and services.
• Available to work in the following time slots:
  
  • Monday to Friday from 9:00 am till 7:00 pm; EST
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
  • Eligibility criteria:
    • Must reside with the hiring location.
    • Must have a minimum of 25 MBPS high speed internet;
    • Must have a secure space and not be disturbed during your shift.

In this role, you will:

• 
  Promote our products and services (home phone, television, and Internet) and suggest the appropriate solutions to the client according to their needs;
• Provide an excellent customer experience regarding the resolution of customer billing inquiries and enhance their understanding of billing processes and policies;
• Initiate adjustments to customer billing charges where appropriate and communicate outstanding amounts to customers.

• High school diploma or the equivalent, completed;
• Ability to quickly create a genuine connection with people;
• Familiarity with various competitive products and plans;
• Ability to perform multiple tasks simultaneously (think, talk and type information);
• Previous customer service or call center experience, an asset;

Why Nordia?

It's simple: our top priority is to provide a rewarding environment for our employees. That's why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2022 internal survey, our employees confirm it: 85% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures for the second year in a row, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!

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